Inside Sales

Job Description

Purpose of the Role

The Inside Sales Representative will play a vital role in driving sales efficiency, maintaining customer satisfaction, and supporting the achievement of sales targets. The primary focus will be on serving Almita’s client base, which consists mainly of installers and end users.

Key Responsibilities

• Build and maintain strong client relationships while identifying customer needs and presenting tailored solutions.
• Serve as the primary contact throughout the project lifecycle, from initial inquiry to final delivery.
• Maintain accurate client data in Almita’s CRM and ensure timely follow-ups on opportunities.
• Review RFQs, prepare quotes, and generate necessary sales documents.
• Process customer orders (stock and made-to-order) and create purchase orders.
• Liaise with internal teams and external stakeholders to ensure smooth project execution.
• Address and resolve sales-related challenges, escalating issues when necessary.
• Monitor inventory levels and provide sales forecasts to support procurement and production planning.
• Track pending sales and integrate forecasting into reports to anticipate revenue and inventory needs.
• Process customer payments, issue receipts, and coordinate with the Finance team as needed.
• Attend trade shows and industry events to generate leads and strengthen brand presence.
• Support internal training initiatives and contribute to marketing efforts.
• Stay informed on competitor strategies to help Almita maintain a competitive edge.
• Collaborate with internal departments to customize estimates based on client needs.
• Maintain records and track revisions based on project scope changes or client feedback.
• Provide prompt customer support via phone and email.

Qualifications & Experience

• 2+ years of previous order desk/inside sales experience preferred (construction/manufacturing industry experience is a plus).
• Experience with helical piles is an asset.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Microsoft Project).
• Experience using ERP or CRM systems (familiarity with NetSuite is an asset).

Skills & Competencies

• Critical Thinking & Problem Solving
• Communication & Relationship Building
• Time Management & Organization
• Innovation & Flexibility
• Teamwork & Professionalism
• Strong Client Service Orientation
• Ability to Work Independently

Work Environment

• Hybrid work environment. 1 day a week in our Ponoka office
• Occasional additional travel may be required
• Fast-paced setting with tight deadlines
• Work schedule may vary
• On-call duties/after-hours support as needed

Why Join Us?

• Be part of a dynamic team that values safety, care, and excellence.
• Opportunities for professional growth and development.
• Hybrid work flexibility and exposure to industry-leading projects.

If you are a motivated sales professional with a passion for client relationships and business growth, we encourage you to apply!

Job Types: Full-time, Permanent

Pay: $58,000.00-$62,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Inside sales: 1 year (preferred)

Work Location: Hybrid remote in Ponoka, AB T4J 1R4

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