National Accounts Account Manager

Empower Brands
Alpharetta GA
30+ days ago
Empower Brands

Job Description

About us:


JAN-PRO Systems International franchise system is one of the 10 Brands under Empower Brands. Atlanta-based and founded in 1991, JAN-PRO Systems International's mission is to help people realize their dreams of business ownership through service industry franchising; to continually innovate a reliable, best in class mentoring and support framework to help our franchises and associates grow and prosper; and, to maintain a professional environment of integrity, trust and mutual respect that nurtures strong, lasting and mutual relationships within our network of owners and associates.


Position Responsibilities:

  • Resolve customer service inquiries promptly to achieve and exceed departmental benchmarks.
  • Grow existing client business through building effective relationships.
  • Develop and implement processes to enhance operational efficiency and customer satisfaction.
  • Lead cross-functional teams to address and resolve client concerns effectively.
  • Serve as the primary client contact for customer service matters, fostering strong relationships.
  • Oversee work order management using platforms such as CleanTelligent, Corrigo, Service Channel, and others.
    • Create, route, update, and close work orders while maintaining clear communication with clients.
    • Provide timely feedback and resolution updates to clients.
  • Ensure consistent satisfaction and renewal of national account customers.
  • Coordinate emergency and additional service requests for national clients with efficiency and care.
  • Onboard new locations for existing customers, ensuring a seamless transition.
  • Generate and distribute operational and performance reports for internal and client review.
  • Conduct regular customer outreach, including calls and surveys, to identify areas for improvement.
  • Participate in monthly client calls to discuss updates, performance, and service enhancements.
  • Occasionally manage supply orders and other administrative tasks as needed.

Qualifications:

  • 3-5+ years of experience in an Account Manager, Account Specialist, Customer Service Representative, or related role
  • Track record of success in sales, customer service and account management, consistently exceeding sales, client satisfaction and client retention goals
  • Sense of urgency for goal achievement with varied activities and multiple, simultaneous projects. Must be able to multi-task in a fast-paced environment.
  • Excellent written and oral communication skills
  • The ability to problem solve, ensuring excellent client experience and communication
  • Bachelor's degree in Business Administration or a related field is preferred

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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