Account Manager, Client Services

Belvika Trade & Packaging Ltd. is a leading one-stop contract packaging company, specializing in precision packing of dry foods, chocolate and confectionary products from multiple facilities totaling more than 500,000 ft2. A 31-year-old and 100% owned Canadian Company, Belvika has grown to be one of the largest co-packers of chocolate, confectionary and snack products in Canada. Belvika uses its extensive experience in managing both manual processes and automated equipment to handle primary and secondary packaging of products for some of the world’s best known confectionary brands.

Belvika is an equal opportunity employer, offering competitive wages, a bonus plan, benefit plan, ongoing training, and an interesting and challenging work environment. We will provide the tools and training that you require to excel at your role together with access to Senior Management to provide additional support and guidance. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Belvika is currently seeking an Account Manager, Client Services to work closely with the VP of Sales & Business Development. Together you will oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business to achieve long-term success. This position will be located in the Mississauga facility with some requirements to work at the Markham location.

The successful candidate will:

• Manage and nurture specific customer relationships within embedded and core operations.
• Conduct weekly internal customer calls to address issues and ensure smooth operations.
• Generate comprehensive customer KPI reports providing insights into performance.
• Work closely with the Sales VP on existing and prospective client account management.
• Actively support the Sales VP in generating new business and revenue opportunities.
• Prepare formal and informal customer presentations for both existing and new business opportunities.
• Collaborate with internal departments to ensure effective fulfillment of client needs.
• Manage customer pricing worksheets to ensure accuracy and alignment with company strategies.
• Monitor Company performance against service level agreements and proactively address any issues.
• Utilize systems to review and report on relationship profitability and efficiency.
• Research and report on new potential markets for our services, including geographic and market segments (e.g., healthcare, snacks, center-of-the-aisle products).
• Manage the tracking and presentation of customer continuous improvement programs.
• Undertake any other duties as assigned by the company.

Education/Work experience requirements:

• Bachelor’s degree in business, Marketing, or a related field
• Proven experience in customer relationship management and operations
• Experience in sales in CPG to grocery and mass retailers in Canada.

Key technical & behavioural competencies:

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Strong analytical and reporting skills
• Excellent communication and presentation abilities
• Excellent organizational skills
• Ability to collaborate effectively with internal teams
• Ability in problem-solving and negotiation
• Detail-oriented with a focus on customer satisfaction
• Familiarity with industry standards and service level agreements
• Advanced Excel skills required.

We thank all candidates for their interest; however, only those most qualified will be contacted.