Job Description
SaaS Account Manager
Location: Miami, FL
Schedule: Hybrid (Work from Home on Mondays & Fridays; In-Office Collaboration Tuesdays – Thursdays)
Schedule: Hybrid (Work from Home on Mondays & Fridays; In-Office Collaboration Tuesdays – Thursdays)
We are growing our Account Manager team and are looking for you! In this role you will lead client engagement by proactively reaching out, enhancing connections, and improving experiences through communication and process improvements. By managing and resolving technical inquiries swiftly, you will build a strong relationship, ensure satisfaction, and drive retention. You will use your analytical skills to provide insightful reports to the clients and partner with the Account Director to create retention strategies to drive client success and minimize churn.
What You’ll Be Doing:
- Client Engagement Champion: Take the lead in proactively reaching out to clients to build strong, trust-based relationships. Identify opportunities to enhance their experience through personalized communication and process improvements.
- Customer Success Partner: Serve as the central point of contact for client concerns, ensuring swift and effective resolution of issues to maintain client satisfaction and loyalty.
- Technical Troubleshooter: Provide prompt and effective solutions to technical inquiries related to our SaaS product, escalating complex issues as needed to ensure smooth client operations.
- Data-Driven Strategist: Dive into client account performance data to uncover trends, provide actionable insights, and collaborate with clients on growth opportunities. Regularly conduct performance reviews and refine strategies for mutual success.
- Retention Expert: Design and implement targeted retention strategies that minimize churn, drive customer loyalty, and maximize lifetime value.
- Insightful Reporting: Deliver clear, actionable reports on account health, feedback, and retention metrics to inform team strategy and decision-making.
What You Should Have:
- Experience: Proven track record in account management, technical support, sales, or a similar client-facing role. Experience with SaaS products and digital marketing/advertising is a plus!
- Technical Expertise: Solid understanding of SaaS and technical products, with the ability to troubleshoot and resolve client issues.
- Analytical Mindset: Strong ability to analyze data, identify key trends, and provide solutions to enhance client performance.
- Communication Skills: Excellent verbal and written communication skills. You know how to connect with people and make complex information easy to understand.
- Organizational Skills: Ability to juggle multiple accounts and priorities with a keen eye for detail and deadlines.
- Education: Bachelor’s degree in Business, Marketing, IT, or a related field, or equivalent on-the-job experience.
- Tech-Savvy: Familiarity with CRM systems, troubleshooting tools, Google Suite—with the ability to troubleshoot any problem that comes your way.
What You'll Receive:
- Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
- Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year
- Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
- Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
- Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
- Commuter Benefits: Park conveniently in our building’s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
- Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
- Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.
About Our Crew
Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family.
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!
Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family.
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!
#LI-Hybrid
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