Account Manager

Job Description

Reports to: Sales Manager Job Responsibilities:

Sky Mart Sales Corp. is a leading supplier of chemicals and lubricants in the aviation industry, established in 1985. We pride ourselves on integrity, passion, and innovation. Our goal is to deliver exceptional customer service while fostering a collaborative work environment where our team can achieve both personal and professional growth.
Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with key clients in the aviation sector, ensuring high levels of satisfaction and ongoing business opportunities.
• Quantum Software Expertise: Utilize Quantum software to manage and analyze customer data, streamline workflows, and provide valuable insights for decision-making.
• CRM Management: Efficiently manage client information, interactions, and sales pipelines using CRM systems to ensure smooth communication and timely follow-ups.
• Account Growth & Retention: Identify opportunities for upselling and cross-selling additional services, ensuring long-term client retention and satisfaction.
• Collaborative Work: Work closely with cross-functional teams, including sales, marketing, and product teams, to ensure client needs are met and exceeded.
• Reporting & Analysis: Regularly report on account performance, challenges, and opportunities to senior leadership, and provide recommendations for improvements.

Expected Results (Output):

Meet/exceed yearly sales/GP budget quota

Maintain a 4 out of 5-star (points) customer satisfaction

Qualifications:

• Minimum of 3-5 years of experience in an account management role, preferably in the aviation industry or a related field.
• Expertise in Quantum software (or similar platforms) and CRM systems, Excel, required.
• Ability to work independently in a remote work environment and manage time effectively.
• Strong written and verbal communication skills, with the ability to interact with clients at all levels.
• Excellent troubleshooting skills with the ability to find solutions to customer challenges quickly and efficiently.
• Familiarity with the aviation industry, including key players, trends, and challenges - Aviation experience preferred

Additional Requirements:

• Strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple tasks simultaneously.
• A proactive and results-oriented approach to account management.

Benefits:

• Competitive salary and performance-based incentives.
• Flexible remote work environment.
• Comprehensive benefits package including health insurance, Paid: Legal Holidays, Sick Days, Birthday and Vacation.
• Opportunities for professional development and growth within the company.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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