Global Key Account Manager

Job Description

JOB DESCRIPTION:

The GKA role requires an individual to enhance the customer’s experience by providing the best supply chain solutions, address customer’ objections/rejections, and project management skills. This requires the ability to expand customer value to JUSDA SCM by increasing customer loyalty and improving key profitability metrics. Successful candidates are well versed in building relationships internally and externally (with C level executives), in influencing, and in managing change. Much of this individual’s success will be based on their ability to build deep and lasting strategic relationships with clients and internal employees, and customer retention with improved metrics.

JOB RESPONSIBILITY:

Customer Relation Management

• Maintain complete and accurate records of the customer information and sales activity within Salesforce CRM.
• Serve as the primary point of contract for assigned global key accounts, fostering strong and long-term partnerships
• Develop and Implement account strategies to achieve revenue growth, profitability, and customer satisfaction within targeted GKA accounts
• Identify opportunities to expand service offerings and enhance supply chain solutions for existing key accounts, as well as key targeted prospects
• Monitor account performance, conduct regular business reviews, and present key findings to internal stakeholders and customers.
• Keep customers updated on market trends and industry best practices to provide innovative supply chain solutions

Communication & Value Articulation

• Work with the operation teams to propose new solutions to solve customer challenges
• Weekly reporting to USA and HQ leadership regarding weekly statuses and opportunities.
• Analyze and communicate savings, cost avoidance, and potential cost/service tradeoff areas to the customer.
• Collaborate with customers in order to support and enhance JUSDA SCM position as a key area of differentiation in the customer’s business model and articulate this position with the customer’s management team.
• Identify opportunities to leverage JUSDA full menu of services and recognize the correct approach to maximize JUSDA SCM value to the customer and maintain partnership.
• Identify and define continuous improvements that drive cost savings and productivity to the customer as well as improved efficiencies for JUSDA SCM.

Leadership

• Plan & source necessary resources to efficiently manage overall business goals.
• Organize activities across multiple JUSDA SCM functional teams on behalf of the customer.
• Use internal network to exchange ideas and rally support for account management initiatives.

QUALIFICATIONS:

• Preferred BA/BS degree and Experience of using CRM (ex: Salesforce)
• 8+ years of experience with Logistics and Supply Chain Management.
• 5+ years of presenting to and working with supply chain C level executives.
• Strong knowledge of international logistics/trade; consultative selling methodology
• Excellent negotiation, communication, and relationship building skills
• Ability to analyze data, generate reports, and make strategic recommendations based on key performance indicators
• Able to demonstrate credibility and integrity to effectively command the respect and trust of key individuals within customer organizations and across JUSDA SCM.
• Ability to travel to see customers as needed; domestically and internationally

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• corporate consultative/solution-based sales: 5 years (Required)
• logistics or transportation related industry: 5 years (Required)

Work Location: In person

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