Client Account Manager

Job Description

At NXTGEN, we are looking for a results-driven Client Account Manager to join our expanding team. As an Authorized Rogers Representative, we take pride in working alongside one of Canada’s leading telecommunications providers, delivering advanced solutions to customers across the region.

We are a fast-growing company with a bold vision for the future, and we want team members who are eager to learn, grow, and maximize their potential. Our workplace fosters continuous development, offering opportunities to sharpen skills, expand expertise, and build a successful career in client management and sales.

Responsibilities of the Client Account Manager:

• Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships.
• Actively engage with clients to understand their needs, address concerns, and provide customized solutions.
• Identify opportunities for account growth, drive revenue, and contribute to business expansion.
• Promote Rogers telecommunications products and services, tailoring solutions to meet customer needs.
• Conduct client meetings, presentations, and negotiations to secure new business and retain existing accounts.
• Develop and implement strategies to optimize account performance and achieve business objectives.
• Collaborate with internal teams to align strategies, streamline processes, and enhance service delivery.
• Analyze account activity, track key performance metrics, and provide data-driven recommendations for ongoing improvement.
• Maintain a high standard of professionalism, customer service, and problem-solving expertise.

Requirements for the Client Account Manager Role:

• Experience in customer service, sales, account management, or telecommunications is an asset but not required.
• Strong communication and interpersonal skills to foster meaningful client relationships.
• A solutions-oriented mindset, with the ability to handle objections professionally and strategically.
• Self-motivation and the ability to thrive in a fast-paced, team-oriented environment.
• Analytical thinking with the ability to interpret performance data and adjust strategies accordingly.
• Full-time availability at our Surrey, BC office.
• A willingness to participate in ongoing training and professional development to stay ahead in the industry.

At NXTGEN, we are committed to integrity, collaboration, and excellence. We believe success is built on passion, quality service, and a client-first approach. If you are looking for a rewarding career with opportunities for growth and success, we want to hear from you!

Job Types: Full-time, Permanent

Pay: $45,000.00-$105,000.00 per year

Benefits:

• Company events
• Employee assistance program
• Extended health care
• Mileage reimbursement
• On-site gym
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

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