Account Manager

Job Description

National Account Executive

Onyx is rapidly expanding and we are looking for an ambitious, driven, hard working individual to join our team as a National Account Executive.

Do you take pride in serving customers? Are you solutions-oriented? Do you have what it takes to support a large and demanding client base? Onyx-Fire Protection Services Inc., a leader in the Canadian fire protection industry, is growing and searching for an Account Executive to support our expanding client base.

Responsibilities:

• Client retention and relationship management
• Service contract renewals
• Presenting inspection reports and equipment deficiencies
• Consulting with clients to ensure annual compliance
• Advocating on clients’ behalf with the Operations team to ensure satisfaction
• Managing a portfolio of accounts
• Supporting new business efforts of the outside sales team
• Developing rapport and earning trust to establish long-term partnerships
• Negotiating in the best interests of both parties
• Hitting retention and sales targets

Qualifications:

• 5+ years in account management
• Customer service-focused experience in a B2B environment preferred
• Experience in fire protection or mechanical/electrical contracting is a definite asset
• Fire technical background
• Effective verbal and written communication skills
• Ability to handle and execute on multiple priorities simultaneously
• Strong organizational, time management, and leadership skills
• Proven track record in account management and client retention
• National account management experience is an asset
• Background in HVAC/electrical industry
• Corporate experience with travel involved (20% GTA, occasional national travel)

Additional Information:

• Background in Fire Protection an Asset
• Looking for someone to stay long term and grow within the company
• Bilingual English French would be an asset.

What We Offer: We offer a competitive compensation package, top benefits, and unlimited opportunities for advancement. Headquartered in Mississauga, with deep operations throughout Canada, Onyx-Fire is the quality choice for local and national clients alike, delivering preventative maintenance and project services to protect our clients’ people and properties.

Our high-performance culture provides an environment for people to grow and develop in their careers, take on more responsibility, and be part of a team that shares the same goals. We take pride in advancing the company by taking care of our clients and making a difference in their property operations and life safety requirement

• Strong attention to detail and commitment to accuracy and quality.

What Onyx-Fire Protection Services Inc Offers:

• Opportunity to work closely with different leaders at Onyx
• A family-oriented and collaborative work environment.
• Room for professional growth within a rapidly expanding Canadian fire protection organization.
• Benefits package after 3 months of employment.
• Open door culture.
• Exposure to senior leadership team.

Why Onyx-Fire?
We’re not just a company – we’re a community. With headquarters in Mississauga and branches across Canada, Onyx-Fire is trusted by local and national clients. Our high-performance culture empowers our people to grow, develop, and take on new challenges.

Ready to take the leap into a role that truly matters? Apply now and help us keep our team safe and sound!

Job Type: Full-time

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• Do you have a background in HVAC/electrical industry?
• Do you have a fire technical background?
• Do you have 5+ years in account management?
• Do you have strong organizational, time management, and leadership skills?

Education:

• Secondary School (preferred)

Work Location: In person

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