Inside Sales Representative

Job Description

Job Overview
We are seeking a motivated and dynamic Inside Sales Representative to join our team. In this role, you will be responsible for driving sales growth by engaging with potential customers, understanding their needs, and providing tailored solutions, as well as being the first point of contact for our service department. The ideal candidate will possess strong communication skills in English and have a passion for technology sales, and be adept at utilizing CRM tools to manage customer relationships effectively.

With over 25 years of experience serving the community, we are Edmonton’s go-to provider for custom awnings, screens, shades, louvered roof, and glass wall systems. Our tailor-made solutions, professional installation, and commitment to customer satisfaction ensure that your outdoor space is both stylish and functional. Choose Solaris Canada and enhance your outdoors with a touch of excellence.

• Do you love to work in a fast paced environment with a wide range of tasks?
• Do you communicate both verbally and written in a professional, polite manner?
• Do you have a positive and pleasant attitude?
• Are you organized and able to gather all details and communicate that as needed?
• Do you have previous experience in Sales administration / coordination?

If you answered yes to most or all of these questions, this role might be for you...

What you will do:

Reporting to the Sales manager you, as the inside sales representative, will be the ambassador to new clients, assisting them to navigate the full suite of Solaris products and services. You will be a primary point of contact for clients as they inquire about their needs for an outdoor living solution. You will help facilitating intake, leading orientation of our products and services, creating a customer file and liaising with our sales team. Working closely with the sales manager, you will help facilitate the workflow and the respective administrative duties. Self-motivation, detail-orientation, and adaptability are key components of a successful individual. As the first point of contact for many customers of Solaris Canada you should represent the business professionally and respectably always whether dealing with clients, co-workers, competitors or vendors.

You will work in a fast-paced environment as an integral member of a dynamic multidisciplinary team while sharing our core values of communication, excellence, health and innovation.

• Communication with all stakeholders (clients, co-workers, vendors) in both verbal and written formats. Pleasant, polite, and friendly impression is the key to retaining our successful repeat business.
• Manage Sales Administration tasks and timelines. Complete sales tasks and administrative tasks, scanning, filing, taking meeting minutes and preparing general correspondences, data entry into CRM (contact relation management) software.
• Be the first point of contact for the service department; provide clerical and organizational support to ensure smooth operations. Responsibilities include handling phone calls, scheduling service appointments, managing records and documentation, processing invoices, coordinating communication between departments, and assisting with reports. They may also support customer service by addressing inquiries and maintaining service logs. Strong organizational and communication skills are essential for this role.

Accountabilities:

• Manage the inflow of clients by answering phones and directing calls, as well as the company’s inbox and Swell instant messaging platform
• Complete orientation for our clients when initiating a need for our products.
• Create new client files for the initial consultation, log in the appropriate information into our CRM and ensure smooth transition to our sales team in a timely manner.
• Assist in qualifying opportunities and routing leads to sales team for further development of the file.
• Ensure same-day completion of new opportunities file building
• Liaise with the sales team, vendors and on occasion, third parties to ensure timely detailed communication between parties.
• Participate in case consultations and complex case discussions with the interdisciplinary team.
• Answer calls for service department; gather appropriate information, book service appointment and process payments.
• Assist the Sales Manager by providing additional administrative support as directed by management
• Create reports for the management team
• Support in scheduling site visits for Sales Representatives and the Installation Consultant
• Complete administrative tasks, scanning, filing, taking meeting minutes and preparing general correspondences, data entry into CRM
• Build estimates for clients
• Source new sales opportunities through inbound lead follow-up and outbound cold calls/emails
• Help out at trade shows as needed.

WHAT YOU BRING TO THE TABLE:

• Excellent written and verbal communication skills
• Proficiency in the cloud and internet usage, excellent at Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and Teams is required.
• Proficiency in using a CRM system is also required.
• Experience with Adobe and Apple products is an asset.
• Learning skills to develop products to better understand the customer needs and requirements.
• Manage conflict effectively and productively
• Work efficiently and effectively through the course of each day.
• Communicate with others any shortcomings or delays that may affect others
• Adaptable
• Self-motivated and able to take initiative on tasks

REWARDS:

We will provide a competitive compensation plan consisting of a base wage, as well as an opportunity for variable pay, plus benefits, and fringe benefits as well. In addition, we will provide you with an opportunity to learn and grow with a growing supplier and installer of premium outdoor living products.

To learn more about our company and the products we sell, please visit us at www.solariscanada.com.

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Edmonton, AB T6E 0G2: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales administration: 1 year (preferred)
• Customer relationship management: 2 years (preferred)

Language:

• Fluent English (required)

Work Location: In person

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

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