Successful Customer Success Managers: The Top 5 Habits To Try

Customer Success Managers are the ones who keep the lights on and the wheels turning in tech companies. They're responsible for making sure that customers are happy and that they're using the product correctly. In other words, they manage customer relationships.

If you're thinking about becoming a Customer Success Manager, or you're already in the role and you want to be more successful, training is important.

Here are the 5 habits of highly successful Customer Success Managers that you should adopt.

1. They’re proactive, not reactive

Successful Customer Success Managers don’t wait for things to go wrong before they take action. They’re always one step ahead, anticipating problems and preemptively finding solutions.

This proactive approach means that issues are resolved quickly and efficiently before they have a chance to cause major damage.

2. They keep their cool under pressure

Customer Success Managers have to deal with a lot of different personalities on a daily basis. Some customers will be demanding, some will be angry, and some will be downright impossible to please.

No matter what kind of customer you’re dealing with, it’s important to remain calm and collected. Losing your cool will only make the situation worse.

2023 Customer Success Manager Salary Guide

3. They know when to say no

One of the most important skills for a Customer Success Manager is being able to set boundaries. There will be times when customers request things that are outside of your scope or that are simply not possible.

In these cases, it’s important to know when to say no without sounding like you’re saying no all the time.

4. They have excellent communication skills

Effective communication is essential for Customer Success Managers. You need to be able to clearly articulate your thoughts and ideas, whether you’re writing an email, giving a presentation, or leading a meeting.

If you can’t communicate effectively, then it will be difficult to build strong relationships with customers and colleagues alike.

5. They always put the customer first

At the end of the day, a customer success manager’s job is to make sure that the customers are happy and satisfied!

This means that you always need to put the customer’s needs first, even if it means going above and beyond what’s expected of you.

Learn How To Thrive Like Successful Customer Success Managers Today

These are just a few of the Habits of Highly Successful Customer Success Managers in tech! If you want to be successful in this role, then start by adopting these habits into your own work routine.

Our team at Uvaro is committed to providing the resources and opportunities that will help you grow and set you up for Career Success such as Workshops, Courses, and mentorship through Career Coaching!

To learn how you can start developing strong habits and skills vital to succeed in tech sales, download our Career Success Catalog today! And if you're looking to make the jump to become a CSM in tech — Uvaro's 4-Week Customer Success Management Course is the solution you've been looking for all along!