Bilingual (French) Dedicated Account Manager (Montreal) | Training in Toronto

WHO IS AIR CHARTER SERVICE

To put it simply, we are the middle person between the clients and the operator. Our clients consist of high-net-worth individuals, fortune 500 companies, governments & relief agencies, and sports & entertainment organizations.

Our Account Managers and Sales Consultants manage the full travel and sales cycle, so all our clients have to do is fly! You will be responsible for providing high-quality customer service and making a special effort to ensure your client’s chartering experience is a success!

ACS Montreal is seeking an individual who has proven experience and skills in promoting value through customer service, and the ability to foster long-lasting client relationships and is interested in going the extra mile.

If this sounds like responsibilities, you have had in the past and you can commit to our training plan then apply today!

A DAY IN THE LIFE AS A DEDICATED ACCOUNT MANAGER (First 12 months)

• Uphold established procedures with our primary customer to ensure compliance and satisfaction.
• Process flight quotation requests, including carrier searches, reservations, and file creation in internal systems.
• Prepare and issue helicopter quotes with attention to detail and timeliness.
• Facilitate invoicing and assist the accounting team with billing inquiries.
• Manage email communication, document filing, covering phone, and maintaining organized data entry for operational efficiency.
• Prepare flight departures, including scheduling time, location, and passenger lists.
• Conduct follow-ups on flights to ensure all details are confirmed and communicated.
• Collaborate effectively with the Account Coordinators to optimize operations.
• Monitor and address any issues that may arise during flight operations.
• Maintain customer relationships to enhance satisfaction and loyalty.
• Analyze emerging situations and adapt strategies to mitigate challenges

A DAY IN THE LIFE AS A PRIVATE JET SALES CONSULTANT (After 12 months)

• Building your list of potential clients by researching internal and external databases, websites, and social media
• Pro-actively targeting your list through outbound sales calls, emails, and visits (both face-to-face and virtual) and converting them from potential clients into ACS clients
• Ensure you are consistently exceeding both your sales activity and financial targets
• Demonstrate an expert understanding of the aircraft and chartering process
• Managing charter bookings from inquiry to completion
• Flight watching/overseeing flight departures
• Building a wide and effective network of contacts inside and outside the organization

WHAT DO WE LOOK FOR

• Outstanding written and verbal communication skills
• Excellent phone etiquette and customer service abilities.
• Strong multi-tasking abilities and quick decision-making skills, with a knack for prioritizing and managing time effectively.
• High attention to detail and the ability to work independently.
• Proven experience in account management or a related customer-facing role.
• Familiarity with the airline industry or experience in chartering is a plus.
• Proficient in Microsoft Office Suite, with strong capabilities in Excel and Word.
• A confident and resilient individual.
• Open to travel
• Bilingual in French and English

At Air Charter Service, we provide 18 months of one-on-one mentorship training. This training program will cover all the necessary bases, from aircraft knowledge to sales, to make YOU an ACS success story! If that is not enough, we also offer the opportunity to travel to London, UK for in-person training and classroom training!

TRAINING & TRAVEL

• Award-winning professional training and one-on-one mentoring for 18 months
• Training based in our London HQ for 4 weeks
• Training and travel expenses are covered by the company
• After 12 months, training will be based in Toronto office for about 6 months.

COMPANY CULTURE

• Dynamic and fast-growing company
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment – seasonal events and team night outings
• Flexible start and end time hours
• Future work from home opportunities; 1x day a week

WHAT IS IN IT FOR YOU

• $70K CAD base salary + 10% uncapped commission
• 9 levels of career growth opportunities! From Account Manager to Sales Consultant to Director
• Job stability and leadership support of development
• Affordable health, dental, and vision insurance plans
• Retirement savings plan with generous employer match!
• Life insurance
• Paid maternity/paternity leave
• 22 days in annual leave
• Paid sick time
• Paid public holidays
• Additional paid leave for your birthday, wedding, moving house, holiday shopping and more

Check us out on social media! LinkedIn - Facebook - Instagram - TikTok - Twitter - Youtube

Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT ARE THE NEXT STEPS?

Submit your resume to us today and a member of our recruitment team will be in touch!