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OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The opportunity:The Account Manager/Project Manager is the prime point of contact for customers with our Linguistic & Translation Consulting Services Team. The primary responsibility is to delight our customers throughout their journey with OpenText, ensuring they maximize the value contracted or available from our services catalog. The Account Manager/Project Manager will be responsible for managing delivery teams, including sub-contractors, and ensuring successful delivery for each project to ensure customer satisfaction, establishing a solid working relationship and building on that foundation to develop future engagements. Some of your daily activities will include: - Provides customers quotes for Linguistic & Translation Services based on customer contract or services catalog- Analysis and setup linguistic & translation projects- Specifically for translation projects, setup projects with SDL Trados, and leveraging translation memory or machine translations- Staffing projects with translator network, including project notification, bid processing, selection, scheduling and approval for payment- Manage team, customer queries, timelines and budget- Perform Q&A and delivery of project to customer as well as customer invoicing and internal billing records- Manage customer relationship on assigned accounts- Participate in RFx responsesYou are great at:• Managing multiple projects simultaneously.• Set and continually manage project expectations with team member and other stakeholders• Managing projects so that they are delivered on time, on budget, and within identified scope• Address issues & escalations appropriately.• Identifying and tracking new opportunities within accounts including the participation in business development• Coach, mentor, motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work. What it takes:- Studies degree in Translation or Linguistics (or equivalent)- 5 years’ experience in managing translation projects- Experience in managing linguistic projects (non-translation including localization, technical writing, transcription, interpretation, etc.)- Experience managing large network of translators (50 or more)- Experience managing government entities as customer- Proficiency with SDL Trados toolkit- Proficiency with SDL Flow- Strong interpersonal, verbal, presentation, and writing skills. French and English required.- Delivered projects under CGSB 131.10, ISO 17100 and ISO 18587 OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please [email protected]).
You possess a certification in project management or supply chain. You have a minimum of a Bachelors' degree in Business or Engineering or a related field or an…
Maintain a client database through TFG’s client relationship management software to effectively manage client resources. Results driven and action oriented.
Member/client sales and service (FG). Act as an account manager by serving as a key intermediary between the organization and non-borrowing members and clients.
Maintain a client database through IFT’s client relationship management software to effectively manage client resources. Results driven and action oriented.
To finalize contracts, on site client presentations may be needed. *Canadian citizens / residents or valid work permit required.
Passionate about building strong client relationships. You have previous experience as a Non-technical project manager / Key Account Manager / Account manager /…
DEC in sales or relevant fields to the position; Work with service and business development representatives at branch level to create opportunities in local…
Work with sales team to support communication activities and account management. Manage company email and social media accounts.
Drive sales growth through ownership of counter merchandising and product promotion. A minimum of 2 years of experience with customer service or counter sales.
Whether you see yourself in sales, management, operations or customer service, the Strategic Development Program will prepare you to create your ideal career.
A minimum of 1 year of experience in customer service or inside sales. Ability to prospect new customers and increase sales with existing accounts.
Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial.