Account Manager - Plumbing

DUTIES AND RESPONSIBILITIES

• Responding to inquiries and processing incoming calls and orders
• Contacting current customers and identifying new products and potential up-selling
• Entering orders into the system and closing orders
• Sourcing materials for customers when currently not in stock
• Opening new accounts
• Maintaining knowledge base on current products and learning about new products
• Providing product information, pricing quotations, and follow-up on quotes
• Developing and maintaining positive customer relationships
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
• Working closely with others to ensure customer needs are met

SKILLS AND COMPETENCIES

• Exceptional customer service
• Ability to warm up and develop instant rapport with potential customers, develop long term relationships and generate referrals from your customers
• Excellent interpersonal & communication skills, both verbal and written
• Impeccable organizational skills with attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Strong networking skills, outgoing personality
• Excellent computer skills (Microsoft Office, POS, Email)
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Minimum grade 12 education required
• Candidates should possess a minimum of two years’ sales experience (counter sales, inside sales, or outside sales) required
• Post-Secondary courses in Plumbing preferred
• Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public
• Knowledge of the plumbing industry or a background in plumbing products would be considered an asset
• Valid driver's license is required

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Education

Required

• High School Diploma or better in Other