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Rogers Communications

Wholesale Sales Consultant

Rogers Communications

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.Because we believe connections unite us, possibilities fuel us, and moments define us. As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.The Wholesale Sales Consultant role is based out Toronto and will report to the Sr Manager, Operations - Rogers Wholesale Solutions. The Wholesale Sales Consultant is an exciting position that is an integral part of the account team supporting our Rogers Wholesales customers. As part of this elite team, you will work together to ensure a best-in-class customer experience. You will bring a Customer First mindset, putting the customer at the centre of everything you do. You will work hand in hand with the Business Development Manager, Solution Architect, and Delivery teams to provide a positive and proactive approach to customer requests. This includes coordinating & collaborating with internal teams, assisting in pre and post-sales activity, account management, developing new sale and retention strategies, & ensuring an overall industry leading customer treatment. What you'l be doing:Key part of the account team, working closely with BDM/SA to plan and implement new, upsell, move and disconnect customer requestsPrimary point of contact for Customers to ensure timely & effective resolutionsSupport & resolve all billing & Customer service inquiries via phone, email and or ticketInteraction with internal support teams to ensure all clients are served with the highest possible standardSupport day to day requests & action items such as: toll free, credit adjustment, cancellations, etc.Provide accurate, detailed information regarding products, billing procedures, and payment optionsMonitor all team related email tracking and respond with urgency within set service level guidelinesProactively resolve all Customer service inquiries with the utmost quality and serviceResponsible to maintain account inventoriesDemonstrate strong interpersonal & emotional intelligence skillsListen for sales queues and refer leads to appropriate Sales account primeCollaborate & coordinate with internal stakeholders such as: Customer Implementation Specialists, Account Executives, Service Managers, Technical Support, Product Team, Deal Desk, etc… to ensure the highest level of client satisfaction & timely ticket resolutionSupport Rogers Wireline in achieving its business objectivesEnsure all details are captured & recorded in ticketing system (Salesforce, Salesforce Lightning, As400, Insis, iTolls, Admin3, etc.)Proactively maintain Customer communication with continuous updatesIdentify, record & escalate trends in Customer impacting issuesManage/work on special projects as assigned What you'll bring:1-3 years of Technical Support, Help Desk, Customer Service experience and/or equivalentMinimum Secondary School diplomaComputer skills – Working knowledge of MS Word, Excel and OutlookStrong technical skills and understanding of wireline products and servicesExtremely professional with excellent interpersonal, relationship, and communications skillsStrong problem solving and decision-making skillsExperience with project managementExcellent team player with the ability to grow relationships with both internal and external CustomersActively participate in meetings, conduct and lead discussions and Customer facing presentationsAdvanced verbal, written & presentation skillsKnowledge of Wireline & Data Centre products & services are an assetDemonstrate competency in strategic account planning, problem solving, decision making, and business developmentPossess excellent people skills, business acumen and exemplary work ethicExhibit outstanding organizational, teamwork and collaboration skills.Bilingual preferred (French & English)Display a positive attitude, integrity, great character, a sense of humour, and can bring positive energy and outlook to a corporate culture Core Competencies:Customer ServicePositive attitude and positive energyEmotional IntelligenceAchievement OrientedAccountabilityPlanning and monitoringTime managementAdaptability in a very dynamic environment  Schedule: Full timeShift:DayLength of Contract:Not Applicable (Regular Position)Work Location: 8200 Dixie Road (101), Brampton, ON Travel Requirements:Up to 10%Posting Category/Function:Sales & Account ManagementRequisition ID:242141 Together, we'll make more possible, and these six shared values guide and define our work: Our people are at the heart of our successOur customers come first. They inspire everything we doWe do what’s right, each and every dayWe believe in the power of new ideasWe work as one team, with one visionWe give back to our communities and protect our environment What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit theRogers FAQ. Posting Notes:  Corporate 

19 days ago
Brampton ON