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HealthHub Solutions

Be a part of innovation, success and teamwork! We are currently looking for a Customer Success Ambassador to join our Brantford, Ontario Healthcare team! Exciting things are happening at HealthHub! We are striving to make a difference in Canadian healthcare. We understand our customers’ needs and work together, as a team, to remove obstacles and barriers as we support beneficial changes in the healthcare community. Our ultimate goal is to improve healthcare in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients. Reporting to the Customer Success Manager, the Customer Success Ambassador (CSA) is responsible for providing excellent customer service and representing HealthHub Patient Engagement Services (HHS) in a positive light at all times. The Customer Success Ambassador is responsible to generate revenue through IBT rentals while also generating revenue opportunities by providing customer education and gathering customer feedback. Responsibilities: * Provide an excellent customer experience at every customer contact. * Promote HHS in a positive and professional manner at all times. * Respond to all customer inquiries and service concerns in regards to the provided services including, but not limited to bedside patient engagement applications, bedside hospital service applications, and bedside entertainment services in a timely and professional manner. * Engage hospital patients and hospital staff members to understand their view and feedback on the services the employer provides. * When required, perform diagnostics and tests of onsite equipment to determine the root cause of service and perform repairs to onsite equipment. * When required, operate the automated rental system or any other required technology. * When required, assist the customer in completing the rental process, including, but not limited to activation of services, and the processing of the payment. * When required, complete assigned service tickets in the trouble reporting system, including all required service information and times. * Inspect and audit onsite equipment, including, but not limited to wall brackets, signal quality, marketing materials, closet equipment. * Ensure required stock materials are available onsite. * Maintain a clean, professional and safe onsite office space. * Work cooperatively and professionally with hospital and corporate HHS staff members. * Tag, pack, and ship faulty equipment to the Mississauga office (If applicable). * When required, assist in the training of other HHS staff members. * Report to work in a neat and professional appearance. * Complete any other requests that fall within the scope of managing the operation within a healthcare facility serviced by HHS. * Provide an excellent customer experience at every customer contact. * Promote HHS in a positive and professional manner at all times. Qualifications Required: * Grade 12 or equivalent. * Three years of experience providing customer service. * Experience engaging customer feedback. * Experience performing small repairs. * Ability to pass the required background check to work in a healthcare facility. * Excellent computer skills including Microsoft Outlook, Word and Excel. * Excellent communications and interpersonal skills * Availability on weekends and after hours if required. * Must have vehicle, valid Driver’s License, in good standing. * Must be able to carry and lift up to 40 lbs regularly. You’ll be continually learning and applying knowledge of new technologies, and best practices to improve an already great culture and an effective work environment. Be part of a team that welcomes transparency, collaboration and open communication. Join us on our journey. While it won’t always be easy, it will be exciting and rewarding! If this sounds like you, please apply at https://healthhubsolutions.ca/careers/ [https://healthhubsolutions.ca/careers/]   HealthHub is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

12 days ago
Brantford ON