Job Description
We are looking for an experienced insurance customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.
To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class insurance customer sales representative is friendly and efficient when handling complaints or providing policy information.
Insurance Customer Service Representative Responsibilities:
- Learning and understanding company insurance products.
- Answering calls and responding to customer complaints.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Handling Personal Lines policies and changes on a daily basis.
- Quoting & cross-selling opportunities
- Keeping entrance area clean & tidy
Insurance Customer Service Representative Requirements:
- Property & Casualty Licensed (optional)
- High school diploma or GED
- Previous experience working as a customer service representative.
- In-depth knowledge of insurance products and policy schedules.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- High-level typing skills.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way
Benefits: Health Insurance including dental and vision for employee.
Work Remotely
- No
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob
