Job Description

ATTENTION

TO APPLY: Call us at 213-289-0619 and follow the instructions given.

You will be evaluated and vetted based on your ability to follow instructions. DO NOT apply through this posting, or the contact information on our website. If you do, you will not be considered and will be disqualified. TO APPLY: Call us at 213-289-0619 and follow the instructions given.

Join Our Team

Sepulveda Sanchez law is a rapidly growing, ambitious, innovative, and talented law firm that is committed to obtaining justice to our clients on a national level. We are committed to delivering the best client experience and live out our core values of compassion, teamwork, community impact, constant and never-ending improvement, innovation, and determination. We are committed to ensuring our clients achieve justice during what is one of the darkest times of their lives. Winning cases for our clients and is our number one priority and we are looking for people to join our team to accomplish that mission.

We are seeking out individuals who believe in our core values and are obsessed with winning and obtaining justice for each one of our clients. If you love challenging yourself, constantly learning, and do not mind late nights, coffee runs, and the feeling of winning, we are the firm for you! If you would rather be mediocre in life, wither away at your desk, clock watch, and spend your life without any growth, do not bother applying to our firm. We are a team of professionals who are committed to winning cases and making an impact in our communities.

We are looking for an Intake Sales Specialist to manage our incoming calls on a daily basis and to perform a variety of administrative and clerical tasks. As an Intake Specialist, you will be the first point of contact for our company. Your duties include screening incoming calls, adding incoming leads information into lead tracking systems, following up on existing leads, informing prospective clients about our legal services, answering questions about legal fee agreement, and managing expectations. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful in this position, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

Candidates should excellent interpersonal skills to actively seek out and engage client prospects. You will provide complete and appropriate solutions for every potential client in order to boost top-line revenue growth, customer acquisition levels and profitability.

Responsibilities

Answer, screen and forward incoming phone calls
Provide accurate information and customer service via phone/email
Update calendars and schedule meetings
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Present, promote and sell products/services to existing and prospective customers
Establish, develop and maintain positive business and customer relationships
Reach out to leads through cold calling
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments

Requirements

Proven work experience as a Customer Service Representative, Sales Team, Receptionist, Intake Specialist, Front Office Representative or similar role
Professional attitude and appearance
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree; additional certification in Office Management is a plus