Job Description

About the Company:

MasVida Health Care Solutions provides high quality and affordable medical equipment solutions to long-term care, rehabilitation, and skilled nursing facilities. Every day, our dedicated staff work diligently to provide unmatched services to our clients, their patients and families across the state of Texas.

MasVida Health is looking for an exceptional person to join our customer success team located in Fort Worth, TX!

Our Customer Success Representatives need to be caring, dedicated, and passionate about their work. Our company provides essential medical equipment to people in need.

JOB DUTIES/RESPONSIBILITIES

Receive inbound phone calls from customers in a timely manner via desk phone, company cell phone, and email.
Generate equipment orders (including deliveries, pickups, and services) based on customer information using the inventory and customer database.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff.
Dispatch orders to field technicians using the inventory database and vehicle tracking technology.
Communicate with field technicians and operations management regarding orders.
Participate in an on-call rotation for evening and weekend service.
Performs other related duties as assigned.

SKILLS & ABILITIES

Excellent communication skills (verbal and written) including active listening and negotiation skills.
Ability to exercise tact, courtesy, and professionalism when dealing with customers and employees.
Excellent organizational skills and attention to detail.
Strong proficiency in multitasking
Ability to function well in a high-paced, and at times, stressful environment.
Strong critical thinking skills.
Able to type minimum of 40 words per minute.
Skillful with Microsoft Office Suite or related software, as well as inventory software.

EDUCATION & EXPERIENCE

High school diploma or equivalent required
2+ years of customer service experience (retail and/or call center experience is a plus)
Familiarity with various types of Durable Medical Equipment (DME) preferred
DME inventory system experience is a plus (Bonafide, Brightree, etc.)

Skills & Abilities

Excellent communication skills (verbal and written) including active listening and negotiation skills.
Ability to exercise tact, courtesy, and professionalism when dealing with customers and MasVida Health Care Solutions employees.
Excellent organizational skills and attention to detail.
Strong proficiency in multitasking.
Ability to function well in a high-paced, and at times, stressful environment.
Proficient in Microsoft Office Suite or similar software.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

Holidays
Monday to Friday
Weekends as needed

Application Question(s):

Are you able to reliably commute to and from Fort Worth Texas 76114, with no conflict?
Do you have any experience with Durable Medical Equipment (DME) or DME software such as Brightree or Bonafide? If yes, please list which software.
This position requires you to be a part of the On-Call rotation. On-call CSR's take calls in the evening after normal business hours, over the weekend (Saturday and Sunday), and on holidays. The on-call duration is for 7 days (Mon-Sun) and rotates between 4 employees. Will you be able to participate in the on-call rotation?
This is not a remote (work from home) position, and the expectation is to work in person at an office building in Fort Worth, TX, zip code 76114, especially during the training period (typically first 4-6 months). Following training, it will be assessed whether or not hybrid remote work will be allowed. Will you be able to fulfill this requirement?

Education: