Job Description

This position is at 101 Sheldon Dr. in Cambridge, ON

About Bolts Plus

Bolts Plus is the best choice for Fasteners, Industrial, and Safety Supplies in Ontario. Our “one stop retail” model provides customers what they need to maintain a properly functioning work space, whether that be a construction site, warehouse, garage, or anywhere work gets done. Bolts Plus partners with a variety of industry-leading brands to support our customers quality, value and productivity to solve the needs and challenges of customers. The entire crew at Bolts Plus, which has now grown to over 140 workers, is dedicated to a high level of service and the desire to ensure the customer is happy. We pride ourselves on having answers when they’re needed.

With a daily delivery service and a large selection of products we’re now supplying product to a growing number of industries throughout Ontario, and with the launch of our Online Ordering service, we can supply customers right across Canada and the United States. Experience counts and we have a lot of it. It’s what we bring to the table and it’s an attitude we try to maintain throughout the business. We’re always looking for good people to come work with us and we’re always looking for new opportunities. The next Bolts Plus is always right around the corner.

Job Summary:

Responsible for providing exceptional customer service and generating new sales opportunities. Respond to customer order and quotation requests, over the counter, and received via outside sales representatives, telephone, email, and faxed correspondence. Responsible for receiving, entering and processing orders, and delivering products in a company vehicle.

Major Tasks, Responsibilities and Key Accountabilities

Provides exceptional customer service by greeting and interacting with customers. Upsells by identifying related products, add-on extensions and making customers aware of product promotions.

Develops relationships and partnerships and establish Bolts Plus Inc.as a First Choice Supplier to our customers.

Analyzes our market and champions sales initiatives to increase overall market share and profitability.

Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.

Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions. Communicates product features, benefits, and warranty policy information to customers.

Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.

Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Maintains showroom cleanliness.

Makes deliveries in a company vehicle.

Must have a valid G Driver’s License.

Drivers abstract required meeting the following minimum requirements:

2 or fewer speeding tickets, and,

No distracted driving tickets/infractions.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Work Environment

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.