Job Description

GL Staffing is looking for candidates the position of a Customer Service Rep who is responsible for Located in Deerfield Beach FL.

Pay rate: $16 - $17 (Based on experience)

Schedule: Monday - Friday and every other weekend

Hours: 10AM - 6:30PM

Responsibilities

Contact patients regarding their prescription medication to take payment or confirm information to send secure pay link.
Upwards of 100+ incoming and outgoing calls per day taking payments, answering questions, and helping patient in any way including, payments, calling doctors’ offices, transferring patients to pharmacy department, etc
Ability to manage multiple open tabs
Ability to work in multiple software programs at one time
Confirming patients shipping information and all other profile requirements
Process credit card payments
Text or Email Secure Pay Link
Email patients’ receipts
Take messages whenever necessary with attention to detail.
Consistently review and follow company SOP’s, escalating questions or concerns to the CSM in a timely manner
Follow HIPAA compliance regulations
Communicate patient or doctor complaints to the CSM in a timely manner
Assist in communicating and interacting with pharmacy and warehouse personnel
Assist with other CS related tasks as delegated by CSM

Required Skills

Efficiently work out of email accounts, FRED and phones
Detailed notes in the patient’s profile and informative emails and end of shift reporting
Basic Computer – Microsoft, CRM and email
High School Diploma – H.S / GED
2 years customer service experience
Ability to sit for several hours at a time
Bi-Lingual in Spanish is required

Apply Now!

Job Type: Full-time

Pay: $16.00 - $17.75 per hour

Benefits: