Job Description
Job Description – 50% Customer Service Support, 50% Graphics, Website, – Full Time
About us
- Innovative printing and quality driven results
- Business to business; Independent distributors throughout US & Canada
- Locally owned company with excellent benefits. Established in 1955
WE HIRE ATTITUDE!
Gage & Gage is a company who appreciates good old-fashioned hard work and independent thinking. Customer trust and confidence is earned every day. We are looking for someone who can maintain and nurture the business relationships we have built over the past 65 years. If you want to work with an Award-Winning Service Team, come grow with us! We have an outstanding small company culture of teamwork, fun, and professionalism!
Our work environment includes:
- Innovative printing and quality driven results
- Business to business; Independent distributors throughout US & Canada
- Locally owned company with excellent benefits. Established in 1955
- Casual work attire
- Relaxed atmosphere
- On-the-job training
A Customer Service Representative is responsible for providing support to our customers over the phone and via email. The ideal candidate for this position is organized and detail-oriented, enjoys working in a fast-paced environment and has a positive attitude.
Responsibilities: in Customer Service
- Answer calls in a timely manner.
- Answer customer questions.
- Order processing; fast & accurate keyboarding with attention to detail
- Assist customers with a variety of questions via phone and email.
- Assist customers with tracking order.
- Assist customers with Quotes
- Resolve problems with customer orders.
- Provide product information.
- Coordinate with other departments where necessary
- Interact with our customers directly building rapport and strengthening relationships
Responsibilities: in Website/Graphics
- Website
- Manage content
- Product photos: create & edit
- Proactively identify areas for continued improvement regarding customer website experience.
- Graphics
- Create proofs in Illustrator for print orders
- Create sales flyers for promotions, as needed
- Create and send email blasts to customers (future)
- Customer Service Support
We mean it when we say we hire attitude! We can teach you about our products and our computer system. You provide the following skills:
- Punctual
- Dependable
- Stable work history
- Maintain regular and punctual attendance
- Excellent communication and phone etiquette
- Detail oriented
- Strong computer skills
- Data entry - fast & accurate keyboarding.
- A sincere desire to do what is best for the company and customer
- Lead by example and work well as part of a team
- A positive, respectful and professional attitude
- Ability to multi task, problem solve and do it all with a SMILE!
Graphics Skills & Experience Required
- Adobe Illustrator
- Adobe Photoshop
- Photography
- Microsoft Excel with import / export ability
- Adobe InDesign
- *Sage 100 experience a plus
Work Environment:
This position requires the ability to work in a typical office environment, interfacing with computers, customers and staff. Since we are a small company of 25 therefore, we all wear many hats. This position is ideal for some one who likes to create, enjoys variety, and genuinely wants to help people.
A typical day will be 50/50 with CS & Webiste/Graphics. Customer Service is entering orders, answering phones, answering emails, solving issues. Website/Graphics will be updating the website, adding new products, creating needed brochures and flyers, proofing artwork for new print orders etc.
Job Type: Full-time Schedule will be Monday - Friday, 8:00am-4:30pm
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- No nights
- Minimal overtime as needed
Please include a cover letter and provide your direct email address when applying.
Hourly wage from $20.00 DOQ
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Experience:
- Email Phone Customer Service: 2 years (Required)
- NON retail customer service: 2 years (Required)
- Order/Data entry: 2 years (Required)
Ability to Relocate:
- Shakopee, MN 55379: Relocate before starting work (Required)
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob
