Job Description

Are you looking for a new challenge with social, economic, and environmental impact? Would you like to give your career a boost and make a difference? To help shape the future of Nova Bus and contribute your experience and expertise to the electrification of transportation, join our team as a Customer Support Manager!

WHAT TO EXPECT :

The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction with regard to vehicle performance

Develop and maintain strong relationships across all levels within the customer organization

YOUR RESPONSABILITIES:

· Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data

· Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement

· Investigate root cause and develop countermeasures for repeat failures

· Analyze Mean Distance Between Failure data and issue reliability reports for the customer

· Support with fleet wide campaign activities

· Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available

· Find viable commercial and technical solutions to ensure client satisfaction

· Act as liaison with Nova Bus internal teams to resolve customer issues

· Be on-call during weekends and evenings

· Safeguard organizational and personal information confidentially

· Respect and enforce the policies, rules and values of the company

· Foster teamwork and improved communication

· Develop personal and professional skills

YOUR BENEFITS:

· Competitive salary, benefits and generous vacation policy ;

· Compagny recognized for the quality of its product

· 2 weeks paid vacation during the holiday season

· RRSP with up to 7% employer contribution

· Flexible work schedule

· 100% telework

WHAT YOU NEED:

· 5 to 10 years of hands on and technical experience in the automotive industry

· Preferably a Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience

· Successful team member with excellent interpersonal skills and ability to communicate globally across all levels of the organization, and with customers and other stakeholders

· Excellent analytical skills, strong customer focus and a positive attitude are key requirements.

· Independence and resourcefulness

· Confident and effective decision-maker

· Proven presentation skills

· Strong facilitation and conflict resolution skills

· Advanced knowledge of the Microsoft Office suite, specifically Powerpoint and

· Excel Bilingual, is not required but an asset

· Must be located in the region of Ottawa

· Frequent travel to local customer and company facilities

· Occasional travel to suppliers and factory

Performance | Trust |Customer success |Change |Passion

Job Types: Full-time, Permanent