Job Description

About DWF:

Denver Wholesale Florists serves the U.S. fresh cut flower industry. For over 111 years we have met the needs of retail florists, event planners and large retail chains. We partner with the world’s leading floral growers and flower suppliers dedicated to superior quality, selection and service. We are an Employee Owned Company (ESOP) which promotes professional advancement, a workplace to be admired, and a concern for others. We exist for the benefit of our customers, partners and employees.

This is a full-time position that offers great benefits including: Competitive salary, bonus opportunities, health, dental, life/STD/LTD, 401k and employee stock options.

Sales Responsibilities:

Greets and assists customers both over the phone and in person.
Develops a strong product knowledge and educates customers.
Offers alternative products recommendations.
Communicates effectively to manage customer expectations.
Develops new business with existing customers through phone calls, electronic communications and customer site visits.
Creates and updates customer profiles.
Partners with DWF Buyers to identify customer buying trends, promotional opportunities and new product offerings.
Develops new customer accounts.
Documents potential customer profiles.
Manages workload to service existing customers, meet delivery schedules and make existing and prospecting customer site visits.
Resolves customer complaints, investigates problems, develops solutions and makes recommendations to management to improve company performance and customer experience.
Informs management of overall market, customer, pricing and product trends impacting the business.
Ensures data integrity (i.e. invoices, purchase orders, UPC codes, etc.)
Assists with receiving product deliveries.
Assists with warehouse responsibilities.
Assists with physical inventories.

Team Responsibilities:

Forms strong working relationships within various teams. Treats each individual with respect.
Maintains confidentiality of customer information 100% of the time.
Meets with supervisor on a weekly basis to review projects and outcomes.
Brings issues and solutions to supervisor within 24 hours.
Performs other duties as needed such as pulling orders, cleaning coolers, etc.

Skills & Qualifications

Minimum two (2)+ years of floral and/or floral supply experience in a mass market, retail or wholesale environment, preferred.
Customer service mentality; has a genuine desire to serve the needs of the customer.
Strong verbal and written communication and listening skills; ensures information is passed on to others as needed.
Exhibits initiative and drive to achieve results quickly, efficiently and accurately.
Self-starter who works independently and in a team environment.
Thrives in a fast-paced environment.
Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Maintains a professional, calm and tactful demeanor.
Manages multiple projects and timelines with a sense of urgency and follow through.
Well organized, analytical and detail oriented.
Identifies additional tasks to be completed and willingness to assist others.
Energetic and flexible.
Follows direction with focused attention.
Willing to learn.
Proficient in Microsoft Office.

Working Conditions:

Constant to frequent standing and/or walking.
Frequent need of lifting or carrying (up to 25 lbs.).
Frequent periods of working inside a cooler with temperature ranging between 32 and 45 degrees.
Extended hours during busy season.

We are an Equal Opportunity Employer

Job Type: Full-time

Pay: $18.00 per hour

Benefits: