Job Description

Position Summary:

OneUnited Bank, the largest Black-owned bank in the country, is seeking a Customer Success Representative for an exciting opportunity to learn about banking, branch operations, technology, service, and sales. Candidates should be enthusiastic, service-oriented, and eager to learn and grow.

RESPONSIBILITIES AND ACCOUNTABILITIES:

Essential job functions include but are not limited to:

Welcoming new customers to OneUnited Bank through outbound calling and chat campaigns
Assisting customers with how to fully experience all the services the Bank offers.
Maintaining service standards as required by position benchmarks for improving customers' digital experience.

MINIMUM QUALIFICATIONS:

Must have a High School Diploma or equivalent and 2 years of experience in retail banking, sales, customer success, customer service or call center environment.
Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people.
The ability to identify cross-selling opportunities and increase adoption of our products and services.
Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills.
Must have strong technology aptitude.
Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodations when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits: