Job Description
Job description
Responsibilities:
The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on pre-owned vehicles, internet leads, and providing general information.
Essential Duties as following:
- Handle all guest inquiries with a focus on 100% guest satisfaction.
- Receive inbound calls on pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to any of the multiple Car Factory locations.
- Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
- Maintain and communicate exceptional product and inventory knowledge to our guests.
- Gather and track all guest data as directed; accurately enter into our CRM.
- Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
- Work in close proximity with your Manager to create a team based environment.
- Facilitate timely follow up on all internet leads as directed by management and/or procedures.
- Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
- Participate in departmental and dealership meetings; other duties as assigned by management.
Qualifications:
- Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
- Proficient in basic math and writing skills.
- Proven customer service track record or obvious desire to provide next level customer service.
- Bilingual is a must (English / Spanish)
Job Type: Full-time
Salary: $52,000.00 - $70,000.00 per year
Schedule: 8 hour shift
Experience:
Customer service: 1 year (Preferred)
Sales: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $52,000.00 per year
Benefits:
- Employee discount
- Referral program
Experience level:
- 1 year
- Under 1 year
Schedule:
- 8 hour shift
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
- Monthly bonus
- Performance bonus
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob
