IT Support (Tier 2)

What we are looking for: How you can make an impact:

• Provide Helpdesk support for Corporate Business Applications
• Management of your own Helpdesk tickets including follow-ups and resolution as needed
• Handling of incoming technical support requests from in-house users. Escalate support tasks as needed to other IT staff
• Work with IT staff as needed on a variety of short-term and long-term projects
• Purchase, install, and maintain computer hardware, software, peripherals, and mobile devices. Serve as the primary contact for resolution of hardware and software issues
• Proactive monitoring, management, updating, and replacement of desktop hardware and software
• Test new hardware and software to assess functionality, applicability as a business solution, and conformance with corporate technical and operational standards
• Provide basic technical training to end users
• Work with local IT persons to provide Business Continuity in cases of emergencies

Qualifications:

• Associate or bachelor’s degree in information technology/computer science degree preferred
• Minimum of 3 years of experience in an IT Support role required
• A+, MCP, MCSE, CCNA or comparable certification preferred
• Proficient in the installation, configuration, and troubleshooting process for hardware and software on Tablets, Mobile devices, Desktops, Laptops
• Advanced knowledge of Windows OS environments, including Windows 10 and 11
• Strong knowledge of Microsoft Office products such as Outlook and Teams required
• Working knowledge of Active Directory, TCP/IP, subnets, O365, Teams
• Understanding of problem and change management systems and processes
• Understanding of networking technologies such as VoIP/Routing/Switching
• Understanding of Server OS environments such as Microsoft Server
• A valid driver’s license with a driving record in good standing is required since this position would require minimal travel.

Pay Range: USD $25.00 - USD $30.00 /Hr. Additional Information: Whether it's reducing methane emissions at agricultural facilities and landfills, repurposing contaminated properties, producing alternative energy, or sequestering carbon, we've been focused on finding smart climate solutions and improving the natural environment since our inception over 50 years ago. Join our 100% employee-owned firm and start creating your own legacy. As a growing firm, we offer excellent opportunities for career advancement and a comprehensive package, including: Medical, Dental, Vision, Life and Disability Insurance 100% employer- funded Employee Stock Ownership Plan (ESOP) and 401K including employer match Annual Bonus Program Student Debt Employer Contribution Program Paid holidays, PTO and Paid Parental Leave SCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status. If you have questions, difficulty using our online system and/or you need an accommodation due to a disability then please contact us about your interest in employment at recruiting@scsengineers.com. Pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act, SCS does not conduct criminal background checks until after a conditional job offer has been extended. All qualified Applicants with arrest or conviction records will be considered for employment. You can find a list of job duties of the specific job position you have applied, which SCS reasonably believes that criminal history may have a direct, adverse and negative relationship that could lead to the withdrawal of a conditional offer of employment after background checks are completed.