Law Enforcement Customer Account Representative

Description:

As a law enforcement Customer Account Representative, you will work in a hybrid role consisting of:

• Working directly with law enforcement personnel – outfitting individuals with tactical gear, (holsters, flashlights, boots, tools) measuring for body armor and new uniforms, and completing checkout procedures from start to finish.
• Law enforcement customer account and relationship management – responding to customer inquiries and order requests via phone and email.

This position requires knowledge of, or the ability to learn, the Emergency Responder Equipment market. Product offerings include, but are not limited to: uniforms, body armor, holsters, flashlights, boots, tools, and other tactical gear.

Our Curtis Blue Line stores are open to the public Monday-Friday, 9:00am – 5:00pm.

Duties and Responsibilities to include:

• Serve as primary point of contact for law enforcement customers and accounts, including answering inquiries, resolving complaints, and providing updates on new products.
• Learn and gain a thorough understanding of all product offerings (such as tactical gear, uniforms, and body armor).
• Educate customers on all product offerings.
• Provide quality face-to-face customer service interactions, especially one-on-one.
• Size customers in-store for uniforms, equipment, body armor, and related items.
• Accurately create, draft, and finalize Purchase Orders (P.O.’s) according to customer needs.
• Process customer P.O.’s accurately via phone and email.
• Perform a high volume of order entries quickly and accurately.
• Continuously build and maintain profitable relationships with customers.
• Answer incoming phone calls.
• Maintain cleanliness and stock of showroom floor.
• Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Requirements:

Pre-requisite Core Competencies

• Ability to quickly understand and articulate all product offerings.
• Highly organized and detail-oriented.
• Strong ability to multi-task.
• Strong team player and able to work well with others.
• Effective communication skills (written and oral).
• Strong self-starter with a solid work ethic.
• Demonstrated good judgement and a high degree of integrity.
• A history of continuing professional and personal development.

Must Have / Must Have Skills

• High School Diploma.
• High computer literacy (Outlook, Microsoft Office, general software).
• 1+ years of work experience with high-volume data entry.
• 2+ years of experience with face-to-face customer service or customer account management.

Highly Preferred Skills

• Working knowledge of law enforcement product offerings (uniforms, body armor, tactical gear).
• 4+ years of experience managing customer accounts.
• 4+ years of experience with face-to-face customer service.
• Experience with Enterprise Resource Planning software (NetSuite or similar).