AARK00311 - Customer Success Manager

About Us

Aarki is an AI company that builds advertising solutions to drive mobile revenue growth. We use AI to find audiences in a privacy-first world by using trillions of contextual bidding signals coupled with proprietary behavioral models. Our audience engagement platform includes a full-service agency team and Unified Creative Strategy that delivers ad creative ideation and execution. We have worked with hundreds of advertisers over 14 years and see 5M mobile ad requests per second from over 10B devices driving performance for publishers and brands. It is independently operated and headquartered in San Francisco, CA with offices across the United States, EMEA, and APAC.

Role Overview

We're looking for a driven Client Success Manager to join our US team, based in San Francisco, CA. This individual works with some of the biggest gaming and non-gaming customers, both existing and new businesses (driven by sales), to understand our customer's business, challenges, goals, and opportunities. They lead the work with internal teams to solve these challenges and provide data-driven insights and metrics to both the customers and the Aarki business to drive business decisions, retain and grow revenue, and build strategic relationships.

Key Responsibilities:

• Develop and maintain strong relationships with clients, serving as their trusted advisor and advocate within the company.
• Strategically retain and expand our revenue with critical customers
• Understand clients' business objectives and challenges and work collaboratively to develop strategies for achieving client's goals through Aarki's products and services.
• Onboard new clients efficiently, ensuring a smooth transition and providing training and guidance on our platform and tools.
• Monitor client usage and performance metrics, proactively identifying opportunities for optimization and growth.
• Partner with our customers in a consultative manner to drive their marketing needs.
• Work cross-functionally with internal and external teams to develop customer success plans that outline their critical success factors and metrics for success and leverage Aarki's resources.
• Optimize, track, and analyze the performance of your campaign portfolio.
• Stay informed about industry trends and best practices, sharing insights and recommendations with clients to help them stay ahead in the competitive gaming landscape.

Skills & Experience:

• 3-5 years of client-facing, performance marketing experience or related role
• Knowledge of the programmatic industry, ability to optimize, track, and analyze account performance
• An excellent storyteller and communicator. You can present data-driven insights and provide recommendations.
• Performance marketing experience in the gaming vertical is a plus.
• College degree in business, communication, marketing or relevant experience in a client-facing role.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced, dynamic environment, start-up environment

Pay & Benefits:

The San Francisco salary range for this full-time position is $100,000-140,000 inclusive of base, commission, and other benefits. Our salary ranges are determined by role, level, and location.