Job Description

At YESCO “team” means “family”. We’re family-owned and operated. We build relationships and make decisions on a local level and that means all our employees are given the tools, resources, respect, and appreciation they need and deserve to be successful in our sign business.

We know that hard work pays off and it should be rewarded with fair pay, great benefits, and opportunities to advance. We foster an honest, open, safe shop - which is evident by the many employees who have made life-long careers here at YESCO. Your work ethic and talents are what we’re looking for!

We have a passion for signs and the people who make and install them. We haven’t worked out all the bugs in business, but after 100yrs of making signs with a bunch of amazing people, we feel like we’re on the right track. Let’s get together and chat more about joining YESCO, please apply below.

https://yesco.wd1.myworkdayjobs.com/en-US/External/details/Inside-Service-Salesperson_R002674-1

GENERAL PURPOSE:

To increase sales volume/revenue of sign and lighting service work by attempting to contact retail establishments via phone, making them aware of the issue/outage and receiving authorization to schedule a technician to come on site.

You are supported by part-time employees who drive specific routes and capture outages with photo images and written descriptions logged in our proprietary software. Unlike other solicitations, you will only be contacting locations where a need for our service has already been identified.

Compensation will include a base rate plus commission. Training is provided.

Essential Duties & Responsibilities:

Attempt to contact 4 new leads per hour including the following tasks
Review prior activities logged in our proprietary customer relationship management (CRM) tool
Browse lead’s online presence to enhance the conversation
Contact the lead via phone and identify the decision maker
Make them aware of the need for service
Answer any questions/concerns
Close the sale by getting authorization to schedule a technician
Enter relevant information into the CRM tool for future reference
Attempt to follow-up on previously contacted leads where the process outlined above was not completed (e.g. decision maker was not identified or able to speak at the moment)
Sell prospective customers on the benefits of using YESCO as a service provider
Follow scripting where appropriate to ensure uniform customer experience
Maintain close working relationships with sales/scheduling resources at the local offices you support to enable seamless transition of leads back to the local office for scheduling/support
Represent local offices when questions arise regarding new sign fabrication and/or installation based on provided profiles
Resolve and/or re-direct customer complaints as appropriate
Create and support a positive and fun work environment
Exhibit professionalism in appearance, conduct, and judgment

Marginal Duties & Responsibilities:

Attend meetings when invited and provide feedback to the management team
Support training of other inside salespeople, local account managers

Training & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A high school diploma or equivalent is required with ongoing or completed undergraduate studies preferred.

Proficient in Microsoft Word, Excel and PowerPoint
Able to learn a proprietary web-based Customer Relationship Management (CRM) tool
Communicate effectively with internal and external customers
Present self professionally both on phone and in person
Become knowledgeable in service offering and sales approach
Motivate self to perform required tasks

Physical/Sensory Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to:

Focus for long periods of time
Use computers to enter data
Use telephone to converse with leads, customers and local YESCO offices
Perform repetitive wrist, hand or finger movement

The employee is regularly required to talk, feel the attributes of objects, grasp, push, and reach with arms or hands. Must be able to occasionally move objects of 10-15 lbs. Specific vision abilities include: clarity of vision at 20 inches or less; ability to adjust eye to bring an object into sharp focus. Must have the ability to manage stressful situations including difficult conversations with leads, long work hours and flexibility to meet customer needs. Regional travel possible every 6-12 months.

We maintain a drug free workplace.We do test for marijuana. Young Electric Sign Company is an EEO/AA employer. We welcome all qualified jobseekers. Jobseekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits: