Full Time Customer Service and Sales Representative (Contact Centre - Remote)

SinglePoint is actively seeking individuals who are passionate about contributing to our organization's success while advancing their own professional growth. Join our team and experience a motivating and inspiring workplace where you can make a difference for our valued clients. We are committed to fostering a fun and supportive environment that helps shape you into an exceptional professional. Become part of a company that prides itself on delivering exceptional services to our esteemed clients.

Train and work remotely! We are actively searching for candidates located in Newfoundland and Labrador for a fully remote opportunity.

Successful candidates MUST be available to start April 22, 2024.

This is a permanentfull-time opportunity that operates any five (5) days a week with a rotational schedule between the operating business hours of:

Monday to Sunday: 9:30AM to 11:30PM ADT (Monday to Sunday: 8:00AM to 10:00PM EST)

Successful candidates must provide and use their own equipment. As a condition of employment, the device must meet the requirements. Interested applicants are required to provide proof of minimum specs. (outlined below) by attaching their validated completion. We offer a TAX-FREE equipment reimbursement program of up to $200.

The device must:

• Support Windows 10 (1803 or higher)
• Have at least 8GB of RAM (memory)
• Have at least 500MB of free space (storage/HDD)
• Minimum internet speed at least 10mbps
• Webcam
• Headset

Responsibilities

• Provide assistance to customers inquiring about new products and services
• Thoroughly and accurately review and document customer accounts to ensure better assistance to customers
• Effectively resolve and de-escalate customer disputes
• Handle customer billing inquiries with professionalism
• Respect and uphold privacy and protection of customer information
• Maintain utmost respect for customer privacy and data protection
• Market new services and products to new and existing customers
• Exceed individual targets and performance expectations, with the potential to earn additional compensation
• Demonstrate advanced knowledge of contracts and policies
• Transfer calls to appropriate departments as necessary

Qualifications

• Flexibility to work various shifts
• Strong organizational skills and active listening abilities to determine the most suitable course of action
• Exceptional attention to detail with excellent written and verbal communication skills
• Proficiency in computer usage and data entry
• Prior experience in customer service, with a preference for experience in accounts receivable or contact centers
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Sales experience is considered advantageous
• Physical presence in the province of employment is mandatory; the use of personal VPN services or IP maskers on company networks is strictly prohibited.

Compensation: competitive hourly wage and eligible for bonuses and full commission

• $15.60 per hour plus 4% vacation pay

Perks:

• Never come into the Office – train and work from home within Newfoundland and Labrador
• Equipment reimbursement program up to $200
• Monthly contests with cash and prizes awarded
• Benefits/Health Care Spending Account
• Fun and Engaging Work Culture
• Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
• Career and Leadership Development - we are looking for top talent individuals that can grow with us!
• In depth training at the start of employment with continuous development and ongoing training throughout
• Rotational work schedule

Join a winning team today!

We are an equal opportunity employer.

Accommodations are available upon request at any point in the selection process. #2