Job Description

The Opportunity

We are seeking a dynamic and motivated Customer Success Representative to join our team. In this pivotal role, you will serve as the primary day-to-day point of contact for our customers, driving meaningful partnerships that enhance customer satisfaction and loyalty.

You will be instrumental in developing strong relationships with customers, understanding their goals, and proactively identifying opportunities to provide value. If you are enthusiastic about delivering outstanding service and fostering partnerships that drive success, we invite you to apply and join our dedicated team.

Key Job Responsibilities

Day-to-day Point of Contact with Customers:

Manage all customer inquiries, issues, and concerns, partnered with a Sales Representative or Account Manager, to deliver exceptional customer satisfaction.
Assist customers in their use of the Tradebe Customer Portal so that they can self-service issues that do not require your attention.
Develop and maintain positive relationships with external customers, understanding and communicating their needs so that we can drive aligned and product partnerships.
Proactively engage with customers to prevent problems, working across internal teams to prevent customer dissatisfaction before it arises.
Manage incoming customer calls and resolve problems as they arise.
Coordinate with the transportation team to schedule and confirm appointments for customer pickups and delivery.
Address and resolve issues related to load discrepancies.
Review profiles and manifests to ensure compliance with DOT and RCRA regulations.
Ensure customer data is accurate across systems and tools to deliver more personalized marketing experiences for our customer contacts.

Quoting and Business Growth:

Provide customers with accurate quotes for potential waste streams.
Work across internal departments, including pricing and approvals, to ensure that quotes and expectations are accurately captured and communicated clearly.
Submit new customer contract pricing to the pricing team and update as needed.
Work across Tradebe sites and teams to ensure customer information flows properly, including departments such as Billing and AR.

Sales Partnership:

Effectively utilize, coordinate, and cultivate strong relationships with Sales to deliver a seamless customer experience.
Communicate clearly and effectively, working with Sales, to escalate issues appropriately and in a timely manner.
Utilize appropriate systems and tools to provide customer support, troubleshooting, assisting in obtaining information, answering questions, consulting on profile changes, and resolving problems and special requests.

Qualifications

Education: High school diploma required. 5+ years of experience in a customer success, experience, or service role. Bachelor’s degree preferred.

Experience: Proven experience in an administrative support role, preferably in customer service or a related field.

Skills:

Strong organizational skills and attention to detail.
Excellent communication skills, both verbal and written.
Proactive, positive attitude.
Demonstrated problem-solving abilities, particularly in a fast-paced environment.
Proven proficiency in multitasking while maintaining excellent attention to detail.
Critical thinking skills and an initiative-taking approach to tasks.
Demonstrated knowledge of Microsoft suite, specifically Outlook, PowerPoint, and Excel required.
Proficiency in SAP is highly desirable.
Previous experience with environmental services or waste management highly desirable.
Knowledge of RCRA and waste profiling sets top candidates apart.

Why Tradebe is Right for You!

Competitive pay and benefits
Student loan repayment assistance
Generous vacation and sick plans
Medical (including telehealth), dental and vision
401k Retirement match
Flexible spending accounts (FSA)
Health savings accounts (HSA)
Agency paid, basic life and AD&D insurance
Career ladders, professional development, and promotion opportunities
Leadership opportunities
Great work environment and culture
And MORE!

What Does the Interview Process Look Like

We believe in a transparent hiring process that values everyone’s time and engagement. Candidates should expect the hiring process to follow the order below. At any point in the process, candidates may be declined.

Selected candidates who have completed the application will be invited to schedule a 30-minute screening call via Teams with of our talented Recruiters.
Next, candidates will be scheduled for an in-person interview day that includes,
30-minute interview with the Customer Experience HRBP
30-minute interview with 2-4 team members representing critical stakeholder for the Customer Experience role. This can include Team Leads and Sales partners.
45-minute interview with the Customer Experience Manager and Sales Operations Manager Strategic Initiatives
Finally, candidates may be scheduled for a Teams interview with the EVP, Sales Operations and Strategy, if necessary.

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Job Type: Full-time

Benefits: