Job Description

Job Overview:

Inter-Globe is seeking an energetic, reliable customer service driven individual to join our team in customer service as Inside Sales. The ideal candidate will be highly organized and detail-oriented. The ideal candidate will be creative, outgoing, professional, and demonstrate a high level of customer service. You enjoy building rapport and relationships over the phone and in person. A background in construction/design would be a definite asset, as would Punjabi/Hindi language skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:

Responsibilities:

Provide quotations for customers with technical accuracy and within Company pricing guidelines
Manage and develop new and existing customer relationships
Focus on sales and assigned customer accounts
Stay current in knowledge of product features (including competitor strategy), market trends, safety, legislation, and regulations
Provide quotations to customers.
Work with the customers to determine the best choice(s) for their specific projects and provide quotations
Develop close relationships with masonry contractors, designers and home builders positioning the company as their primary supplier.
Take orders over the phone, email and in-person,
Recording information as needed,
Provide product and pricing information by clarifying customer request,
Select appropriate information; forward information; answer questions,
Handle incoming calls and other communications clearly,
Able to speak Punjabi is an asset.
Offers exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales.
Uses strong product knowledge to enhance the “valued added” component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling.
Assists customers by offering advice and information on different products.
Presents a professional sales image to the customer at all times.
Provides assistance and follows up with customer inquiries in a timely manner.

QUALIFICATIONS:

Education:

Any Graduate or High School Diploma

Job Types: Full-time, Permanent

Salary: Starting from $ 23 per hour and up depending upon the experience

Benefits:

Casual dress
Extended Health Benefits
Competitive Salary
Great working environment
And an opportunity to work with a great organization!

Schedule:

8 hours shift Monday to Friday

Experience:

2 years of experience as Inside sales (preferred)

Work Location: In person

Requirements

Strong sales-oriented attitude
Effective selling and relationship building skills.
Fluent in English (spoken and written) with excellent listening, communication and interpersonal skills and able to assess customer requirements and make product recommendations.
Previous working experience in sales and office will be an asset
Must be legally entitled to work in Canada.
1 to 3 years of similar working and industry experience preferred;
Excellent organizational skill
Ability to deal with confidential information with a high degree of professionalism
Detail oriented with strong organizational skills.
Professional, courteous and punctual with a focus on customer service.
Ability to multi-task, prioritize and work efficiently with minimal supervision.
Ability to grow and develop contractor business by participating in store initiatives.
Must have a positive attitude and be a team player.
Basic and current knowledge of the building code would be an asset.
Experience and knowledge in this or a related industry is an asset.

Knowledge, Skills & Proficiency:

Excellent communication skills (in person, phone and email)
Demonstrated integrity and ethical standards.
Problem-solving and analytical ability
Accuracy and attention to detail
Comfortable in fast-paced environment
Able to handle difficult customers with diplomacy and tact.
Manages time effectively and adapts quickly to changing priorities.
Able to multi-task
Team player who works productively with wide range of people
Computer literacy with experience using Microsoft Office (particularly Excel and Word)
Strong English communication skills - both written and oral
Strong interpersonal skills, positive attitude
Ability to work in well under pressure, Team, independently and meet tight deadlines

COMPANY OVERVIEW

Inter-Globe Building Supplies Ltd is one stop destination, in providing only the best quality exterior building material and custom flashings to companies and individuals throughout the Lower mainland, BC. Inter- Globe Building Supplies Ltd has been doing business for almost 2 decades, with 2 locations and expanding very rapidly.

Inter-Globe Building Supplies Ltd. is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected factors.

Job Types: Full-time, Permanent

Pay: $23.00-$27.00 per hour

Benefits: