Customer Success Representative

Job Description

JOB OPENING

Customer Success Representative

Sign-on Bonus: $500 - Just another great reason to join the NexTrust family!

NexTrust, Inc., a leading provider of Billing & Payment solutions for Healthcare and Utility Billers, has an immediate for a full-time Customer Success Representative.

POSITION OVERVIEW

The ideal candidate must be a self-starter and team player with a proven ability to go beyond traditional technical support to discover ways that customers can use BillFlash products to improve the financial health of their business.

PRIMARY DUTIES AND RESPONSIBILITIES

• Delivering Tier 1 technical support via phone and email.
• Conducting high-level business reviews to identify process improvement opportunities that can be filled by BillFlash products. This includes both training customers and upselling new products depending on the customer need.
• Testing and documenting development projects.
• Writing business requirements for development.
• Documenting and managing various ongoing projects.
• Identifying opportunities to streamline processes with automated solutions.

REQUIRED QUALIFICATIONS

• Strong verbal and written communication, technical and analytical skills.

• Extensive knowledge of business issues and processes as well as IT resources and enabling technologies.
• Self-starter who takes initiative, drives progress, and develops key relationships.
• Must be able to learn beyond provided training through self-education and product exploration.
• High level of aptitude for order and organization.
• A positive attitude matched with perseverance to achieve desired results.
• Attention to detail and a drive for customer success are a must.
• Flexible, Results Driven, Team Player.

PREFERRED QUALIFICATIONS

• Excellent Problem-Solving Skills
• Strong Project Execution Skills
• Business Reporting Knowledge
• Strong command of various business tools, applications, and formats including Outlook, Excel and Word
• Ability to effectively manage multiple projects/task/assignments of various complexities, meet deadlines and work well under pressure.
• Ability to work independently on strategic issues with various parties, capable of managing fairly complex projects.
• Bachelor’s degree in related field(s)
• 2+ Years Work Experience in Software Industries

DETAILS ON THE POSITION

• Location: Lindon, UT
• Position Type: Full-time
• Hours: Approx. 40 hours per week, Monday - Friday only.
• Travel: Less than 5%

COMPENSATION AND BENEFITS

NexTrust offers competitive compensation, excellent health and dental insurance, paid holidays, vacation and 401k opportunities in a challenging and growing small business.

Compensation is negotiable upon experience and demonstrated ability to contribute to business results within the expected pay range of $17-$22/hr.

Sign-on Bonus Details: $250 paid on first paycheck. $250 paid on paycheck after 90 days of employment.

HOW TO APPLY

Apply via Indeed.com with copy of resume

ABOUT US

Founded in 2002, NexTrust is a privately held corporation headquartered in Park City, Utah and operates BillFlash Services (aka “BillFlash”). NexTrust designed BillFlash with numerous innovations including:

• Fast online enrollments that allowed users to begin mailing in less than 30 minutes
• Powerful online tools focused around getting healthcare providers paid.
• Easy to use software that works independently or through integrated billing applications
• Superior support and value pricing BillFlash Services are distributed through over 400 trusted partners and BillFlash Resellers.
• In 2012 NexTrust expanded BillFlash Services to include paperless eBill, online ePay, and in-office OfficePay which provide our customers with the leading suite of integrated billing & payment services.
• More recently, NexTrust has further expanded to include integrated collections services, as well as a full RCM offering.
• The NexTrust team passionately continues to innovate billing and payment solutions for our customers.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. NexTrust is an equal opportunity employer.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• We are looking to develop a team culture of people that are excited to come into an office and work side-by-side with their peers. Must be willing and able to work from our office in Lindon, UT.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Lindon, UT: Relocate before starting work (Required)

Work Location: In person

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