Job Description

Job Title: Account Manager

Classification: Salaried Exempt Full-Time

Hourly Range: $50k to $65k annual plus based on experience, background, and skillset + car and cell allowance + bonus and commission structure

Reports to: Regional Manager

Schedule: Mondays to Fridays from 9 am to 5 pm

Location: Chattanooga, Tennessee

Potential Start: May 6, May 13, May 20, June 3

WHY US?

Genesis Reference Laboratories (GRL) was founded in 2018 in Orlando, FL. Since then, it has changed management to involve the dynamic team that runs it now. In the beginning, there were only two lab staff and one accessioner, and the majority of testing consisted of only toxicology.

Over our short history, the leadership built a collaborative and dominating team that turned into the dynamic company you see today. This exceptional growth predominantly happened during the COVID-19 pandemic, and today we offer a comprehensive testing menu. This push helped us become the leading example of excellence in our industry. Our team is built to bring accurate and quick test results to ensure that every patient gets the best-individualized treatment.

We are a very successful organization with over 100+ employees nationwide and we offer over 150+ tests in Molecular and Toxicology the good news is that we are still growing and expanding nationwide.

The mission of Genesis Reference Laboratories is to combine accuracy with integrity to supply healthcare professionals with clinically actionable data, in order to improve patient outcomes and our vision is to be the leader in diagnostic testing by redefining excellence through accuracy, compassion, and high-quality innovative solutions.

_ We are a national lab presence with a local feel!_

THE ROLE

As a Genesis Reference Laboratories Account Manager (AM), your primary responsibility is supporting the growth and development of all aspects of the business within assigned territory. This role is expected to travel daily to customers and prospective clinics in person.

JOB DUTIES:

Support current and new accounts with trainings, as needed in person in-services, supply requests, and other daily submission processes.
Obtain Specimen Resolution Issues, Claims in Progress, and Direct Bill issues daily to be resolved.
Deep understandings of office protocols and local competitive market as well as clinical knowledge of products.
Daily effective communication and organization with Sales Representative.

Office trainings to ensure proper submission processes, to include:
Filling out ONLINE requisitions.
Sample collection.
Shipping/packaging samples.
Viewing and interpreting reports.
Contacts for all home office depts (SRD, CIP, Sales support Client services, Shipping, Billing).

Routine office visits to:
Confirm supplies are adequately stocked.
Check with provider and staff for questions.
Identify, communicate, and resolve any issues regarding service or billing.
Identify ways to retrain accounts with high SRD,CIP,Shipping, or Billing issues.
Identify new opportunities for product offerings.
Education on office sample testing protocol/efficiency.
Upselling opportunities.
Work as a team and communicate with sales rep, management, and home office to ensure excellent service and provide market intelligence or increase effectiveness of product offerings. These are items such as, but not limited to: Marketing materials, Billing, Competitive strategies and Product Education.
Cold calling prospective customers.
Setting up accounts for success.
Schedule UPS/FEDEX pick ups for accounts.
Strict compliance with HIPAA, industry, and company protocols and regulations.

REQUIRED QUALIFICATIONS

Reliable mode of transportation
Must be able to stand for long periods of time
Valid Driver's License
Ability to travel within an assigned territory
3-5 years experience in the related field
Email communication on cell phone
Strong relationship-building skills and a highly professional “client service orientation”.
Strong organization, time management, problem-solving and attention to detail.
Advanced computer skills, Microsoft Office/Google, Microsoft Office 365 applications (MS Excel).
Display a compassionate, ethical, and professional demeanor.
Ability to learn and consistently use the standard operating procedure for collection and maintenance using those skills with minimal supervision.
Ability to meet all safety and regulatory requirements
Must be able to communicate with staff, management, and patients in a professional manner both verbally and written.

PREFERRED QUALIFICATIONS

Bachelor’s Degree in Sales, Marketing, Business, or Communications, or equivalent experience.
Experience in medical or laboratory space.
Strong analytical, communication, leadership, and presentation skills.
Ability to work collaboratively in a fast-moving, team environment.
Professional telephone etiquette as well as strong writing and verbal communication skills.
Independent thinking, adaptable and able to work independently without direct supervision.

BENEFITS:

Generous Time Off that includes 15 PTO days, 5 Sick days, and 8 Holidays.
Competitive Compensation
Flexible Hours and Schedule
Company Fun Events such as Lab Week
Professional Development Opportunities such as our Leadership Cohort Group
401k Matching up to 4% after 90 days of employment
4 different Health Benefits plans to choose from effective 1st of the month following 30 days of employment.
Inclusive Culture & Fun Environment
Bi-weekly pay on Fridays with On-demand pay feature that you can pay yourself earlier

Genesis Reference Laboratories is a Drug-Free and Smoke-Free Workplace & EOE including Disability/Veteran.

Job Type: Full-time

Benefits: