Job Description
About us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About the role
DNV Business Assurance Group is seeking a Manager for the Contract Support Team who will lead the team in supporting Operations and Sales with quote generation as well as contract amendments or revisions. The Contract Support Team Manager will be responsible for the oversight of team performance, management of Key Performance Indicators as well as supporting the team in quote generation for all Business Assurance clients, including large, complex clients and determination of sampling plans. As the primary point of contact, the Contract Support Team Manager will work closely with the Inside & Outside Sales Team, Operations and auditors in calculating the audit days and developing sampling plan for all clients, including large multi-site, multi-standard projects. The Contract Support Team Manager will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfilment of DNV's Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units.
What You'll Do
- Overall responsible for contract support team, ensuring timely and accurate process of new and existing client quotes in accordance with DNV and accreditation requirements
- Coordinates with Technical, Legal and other departments for needed approvals
- Communicates directly with the clients as needed to develop sales or Renewal quotes, and contract amendments
- Well-versed on industry standards and quoting requirements; able to support with quoting for any standard
- Develops sampling plans; responsible for approving audit day calculations as required
- Responsible for oversight of team workload and redistribution of tasks as needed
- Management of team KPIs
- Possesses extensive knowledge of DNV systems and quoting tools and serves as Super User to support the team; liaise with global team as needed
- Interacts with other departments including Sales, Operations, Technical, and auditors to ensure a superior customer experience
- Ensure Technical reverts are resolved quickly to prevent delays in certification
- Prepares monthly reporting on team output, assists and implements process improvement initiatives
What we offer
What we offer
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, Vision benefits
- Spending accounts FSA, Dependent Care, Commuter Benefits, company-seeded HSA
- Employer-paid, therapist-led, virtual care services through Talkspace
- 401(k) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid/remote opportunities
- Charitable Matched Giving and Volunteer Rewards through our Impact Program
- Volunteer time off (VTO) paid by the company
- Career advancement opportunities
**Benefits vary based on position, tenure, location, and employee election**
How We Do It
We Care, We Dare, We Share
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.
DNV is proud to announce being named one of Houstons best places to work in the 2022 Houston Business Journal Best Places to Work competition.
For more information
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Diversity and inclusion in everything we do every day - DNV
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About DNV
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Please visit our website at www.dnv.com
About you
What is Required
- Associates Degree or equivalent experience
- Minimum three (3) years of experience relating to ISO 9001, ISO 14001, and/or ISO 45001
- Minimum three (3) years of client service experience
- Successfully build and manage a team
- Ability to read/interpret accreditation requirements on audit durations and sampling plan requirements
- Demonstrated ability to communicate effectively both orally and in writing to audiences of varying size, seniority and technical competency
- Knowledge of the scheme owners processes and third-party accreditation requirements
- Ability to lead, coach, mentor and develop others in the network
- Ability to work in a fast-paced environment and handle multiple competing tasks and demands
- Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders
What is Preferred:
- Bachelor's Degree or higher
- Additional scheme knowledge for Food & Beverage, AS91XX and IATF
- Working knowledge of IAF MD5 & IAF MD1
Immigration-related employment benefits, for example visa sponsorship, are not available for this position.
Requisition #clujkuxsh000y08jv754och2b
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