Director, Corporate Engagement, Placement Success (Large Local Accounts)

OVERVIEW:

Year Up’s National Corporate Engagement team seeks an experienced and dynamic leader who will be charged with overseeing a team that delivers on account plans to help retain and expand internships with large, national employers (Large Local Account partners, those able to take 10+ Year Up interns per year in a given geography) in local markets to help ensure that all of our students have access to high quality work based experiences. Reporting to the Managing Director, the Director, Corporate Engagement, Placement Success will play a key role in delivering a strategy to retain and expand partnerships within given geographies via bottom-up sales and post-sale services, ensuring each customer has a great experience at all stages of the relationship and that our interns succeed. The Director, Corporate Engagement, Placement Success will oversee a team who will liaise closely with Account Directors and will build partnerships balancing best practice standards and client preferences. The ideal candidate will leverage their demonstrated experience in service level management, sales support, service delivery or operations, and people management within our mission-driven social enterprise. They will bring demonstrated project management, negotiation, and problem-solving experience, exhibiting flexibility and the ability to interact fluidly with a variety of audiences.

The Director, Corporate Engagement, Placement Success will ensure that their team proactively manages assigned clients’ experiences against a set of customer satisfaction goals, metrics, and criteria and follow a playbook designed by the Account Director and balances all of the above with our students’ experience on their internships. With a focus on delivering continuous improvement and efficiency, they will work cross-functionally to proactively course-correct root cause issues when scores or indicators fall below acceptable thresholds. This is a management role that balances strategy-setting, tactical outputs, and driving accountability for your direct reports to achieve service excellence. Indicators of success in the role will include team-wide customer satisfaction and renewal or expansion rates, and freeing account owners for maximized sales results and relationship development.

The Director, Corporate Engagement, Placement Success will also at times interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.

KEY RESPONSIBILITIES:

Placement Success Team Leadership

Year Up Cross-Functional Activity

Site Team/Learning Community Member

QUALIFICATIONS:

Salary Range: $121,300 - $155,633

#LI-Hybrid

COMPENSATION & BENEFITS:

ORGANIZATION DESCRIPTION:

Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 40,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

COMMITMENT TO DIVERSITY:

Year Up embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity:

Year Up is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.

TO APPLY:

Please submit a thoughtful cover letter and resume through our website.