Chief Operating Officer

LOCATION: Remote in northeastern U.S.

Must live in one of the following states: CT, MA, NH, NJ, NY, RI, or VT.

For nearly 50 years, CET has helped people and businesses save energy and reduce waste. As a mission-driven non-profit, we partner with city, state, and federal agencies, utilities, homeowners, and business owners across the U.S. to build a just and equitable transition to the low-carbon economy.

We are looking for a visionary leader who excels at optimizing delivery excellence, efficiency, and effectiveness of cross-functional teams to join our Executive leadership team as Chief Operating Officer. We have invested in our organizational infrastructure, and this is an opportunity for someone with strong business acumen and project-based consulting experience to help scale our operations and expand our mission impact.

As Chief Operating Officer, you will play a critical role in scaling the organization’s growth while ensuring efficiency, operational excellence, and alignment with our mission and values. You're an ideal candidate if you 1) have been successful working in a fast-paced and performance-driven environment, and 2) have experience in a people-focused, consulting services organization.

The target start date for this position is early December 2024.

As Chief Operating Officer, you will be responsible for overseeing and coordinating the daily operations of CET, ensuring efficiency, effectiveness, and alignment with financial and mission goals. This includes:

• Strategic Planning: Developing and implementing operational strategies that support the company's overall strategic goals and rapid growth.
• Process Improvement: Identifying and implementing process, business systems, and technology improvements to enhance efficiency, reduce costs, and improve quality.
• Operations Management: Oversees day-to-day operations, leads change initiatives with stakeholder engagement, and leads workplace safety across all departments.
• Resource Management: Ensuring optimal allocation of resources (including staff, technology, and materials) to meet operational goals.
• Risk Management: Developing strategies to manage operational risks, including supply chain disruptions, compliance issues, and other potential challenges.
• Financial Performance: Engaging with the Executive Team to meet financial benchmarks, developing operational goals, and analyzing and monitoring departmental performance.
• Compliance and Policy: Overseeing the development, implementation, compliance, and improvement of operational policies and procedures.
• People Management: Managing assigned personnel, including performance monitoring, staff development, and recruitment.
• Project and Program Delivery: Coordinating delivery teams (PMO, Technical Services, Program Delivery, Communications, and Outreach) to optimize performance and ensure strong communication, efficiency, and synergy in their delivery of services.
• Data and Metrics: Establishing and monitoring key performance indicators and evaluating business performance by analyzing and interpreting data and metrics, communicating and reporting on all matters of importance to the Executive Team.
• Diversity, Equity, and Inclusion: Cultivating CET's commitment to DEI, ensuring decisions align with DEI efforts.

This transformational servant-leader role makes a crucial difference in people's lives. You will bring to this position:

• A Bachelor’s degree and 10+ years proven operations management experience (preferably within a matrix structure and for an environmental consulting services company) or compatible leadership position. MBA or Master's degree in a related discipline preferred.
• Experience shepherding a small or moderate sized company through rapid growth and expansion.
• Proven experience working with multi-disciplinary teams.
• Experienced and efficient leadership with a strong business acumen, an ability to understand all facets of business, including knowledge of IT/business infrastructure and working knowledge of data analysis and performance/operations metrics.
• Demonstrated competency in strategic planning, business development, and project delivery.
• A resourceful and analytical approach with excellent attention to detail, strong organizational and time management skills, and the ability to work both independently and collaboratively.
• Problem-solving skills with an ability to pivot and respond effectively to change while making decisions in a timely manner.
• A proactive, resourceful, organized, adaptive, flexible approach with an openness to change.
• Excellent written and verbal communication and interpersonal skills with a collaborative style.
• Experience working in non-profit or consulting operations (not required but highly preferred).
• Experience with federal programs (not required but highly preferred).

Physical Demands/Conditions Requirements:

Must have remote office set-up with reliable high-speed internet free from distractions and interruptions. Ability to travel throughout the northeast and other states if needed. when needed. Daily requirements may include but are not limited to the following: Environment: Home office environment. Physical Demands: Walking, sitting, standing, keying, repetitive movements. Equipment Used: Computer, cell phone, and office equipment.

Requirements are representative of minimum levels of knowledge, skill, and ability. To perform this job successfully, the incumbent will possess the abilities or aptitude to perform each duty proficiently. This job posting in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Compensation and Benefits:

At CET, we are committed to transparency and equity in our compensation practices. The compensation range in the job posting reflects the range of pay available for this role. Individual compensation will be determined based on various factors, including but not limited to the candidate's qualifications, skills, and experience.

CET provides you with excellent benefits including 4 weeks of vacation, 13 holidays, and personal/sick time; medical, dental, and vision insurance; life insurance; disability insurance; and a retirement plan with a 3% company match. CET provides a monthly $85 stipend for your home internet and/or phone expenses.

This is a full-time exempt position. You may work remotely or may work out of our office in Northampton, Massachusetts. CET will provide you with a laptop and other office technology.

About Us:

For all of our work, we bring together a diverse team of environmental consultants, building scientists, engineers, sales, operations, and communications specialists to implement cost-effective and lasting solutions. We’re a hands-on, action-oriented organization—everyday someone on our team is:

• Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities;
  
• Helping businesses reduce waste, including improving recycling or implementing wasted food diversion programs;
  
• Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification;
• Designing outreach materials that help make green make sense for our target audience.

The need to tackle climate change and rapidly decarbonize our economy makes our work more urgent than ever!

CET is committed to racial justice and inclusion. Our Diversity, Equity, and Inclusion Framework spans all internal and external policies, practices, and services. The candidates we seek share this commitment to equity and find fulfillment in building an inclusive culture in a collaborative, non-linear, and continuous learning environment.

CET is an equal opportunity employer and provider. We strive for a welcoming and inclusive environment. Diverse applicants are encouraged to apply. You may include military service assignments and any verified work performed on a volunteer basis. If you are an individual with a disability needing reasonable accommodation or assistance at any time during the application process, please contact us at hr@cetonline.org.