Community Coordinator - Yoga International

Are you passionate about building and supporting an online community? Do you have experience with lifecycle marketing, social media and content creation, and/or member support? Are you looking to merge your yoga knowledge and experience with your professional goals? This hybrid role is equal parts member engagement and member support, using multiple platforms, channels and means to build, serve, and engage our broader YI community and partners.

This role is for you if you are:

• An impeccable communicator and writer with the ability to “read the room” and approach online conversations with nuance and care
• Creative and technical, merging design skills and creative ideation with reporting, platform management, and third-party tool proficiency
• Resilient and adaptable, approaching challenges with objectivity and a “lean in” mentality
• Organized and process oriented, managing your time and multiple projects efficiently, and wearing multiple hats with ease
• Collaborator and connector, understanding social psychology and behavior and how to both support users through specific circumstances and build a community online
• Problem solver, seeing patterns through user journeys to create solutions and opportunities for connection that benefit the entire user experience
• Discerning, knowing when to make quality and thoughtful decisions independently and when to follow instructions and/or reach out

WHY DO YOU WANT TO WORK AT YOGA INTERNATIONAL?

Yoga International has been a leader in the field of yoga since 1991, when it was first a print magazine publishing articles on yoga practice, science, and philosophy. Over 30 years later, Yoga International has stayed true to sharing the timeless wisdom of yoga with the world through digital resources, including written, video, and audio content. We are proud to have worked with some of the most respected and highly sought after yoga teachers in the West. As the yoga industry continues to evolve, we aim to stay on the cutting edge of how to deliver the life-changing benefits of yoga in relatable and accessible ways and continue being a thought leader in the yoga space.

Our small team consists of yoga aficionados and the yoga curious–all of whom are dedicated to making the world a kinder, more conscious place. We are highly collaborative and enjoy working together and learning from each other. Onsite, we have yoga+fitness classes, a labyrinth, a cafeteria that serves organic food options and beverages, and free snacks.

• Member Support
  • Communicate effectively and respond to member inquiries in a friendly, efficient, and professional manner
  • Ability to work a changing schedule and weekends to meet the needs of the business
  • Ability to make quality decisions, and follow written and verbal instructions
  • Support initiatives and recommend changes to improve the end to end member experience
  • Stay current on all product and content changes
  • Foster a delightful member experience in every interaction
  • Demonstrate a passion for engaging with members to deliver exceptional service
  • Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
  • Accommodates client disabilities by recommending devices and techniques.
  • Become the expert to effectively handle billing issues including cancellation, refund, and past-due account requestsWithin 1 month of being hired, applicants should have found their own personal customer support “voice” and have a strong grasp on the discernment skills required to handle escalations, refund requests, and formulate creative, alternate solutions to offer the customer.
  • Develop a comprehensive understanding of all systems used within the CS team to both support and quantify response and delight of our membersRun and create reports to keep track of members issues, patterns, stats, etc
• Social Media Coordination and Creation
  • Create a social media strategy that is in line with overall brand guidelines, content strategy, and paid strategy
  • Create engaging, visually appealing, and brand specific content for social posts, including writing and editing any audio/video and graphics needed for posts
  • Stay current on social media trends and identify opportunities for growth – advise and apply to strategy when applicable
  • Moderate social comments for both organic and paid posts and ads
  • Identify and activate teachers and partners through social collaborations and shares; Stay on top of yoga research and news in the scientific community
  • Reporting on social metrics
• Community Coordination and Engagement
  • Communicate in an engaging and applicable manner with prospective and current members across platforms, including messages about ads, social posts, yoga questions, content questions, technical and product questions, etc
  • Write and manage any and all communication templates for social moderation across platforms
  • Create and implement a strategy for social community engagement

• Excellent written and verbal communication, with attention to detail
• Proficiency in english
• Mobile, app, and social media proficiency
• Social content creation (Graphic design, basic video editing)
• Community oriented
• Attention to detail
• Knowledge of yoga
• Experience with Canva a plus
• Experience with support software like ZenDesk Support and Chat a plus
• Experience with Meta (Instagram, Facebook) required; Pinterest, LinkedIn, X (Twitter), other a plus
• Interest in leveraging AI for efficiencies a plus
• US citizenship or US residency with an existing work permit is required
• Non-smoker
• Must be available to work in our campus in Louisville, Colorado
• No matter how extraordinary a candidate might be, even if they could bend space and time with their brilliance, we solemnly swear that we will remain unyielding in our dedication to the in-office experience. Our commitment is etched in stone and cannot be swayed by even the most awe-inspiring talents.
• Only those who possess the utmost love for in-office work need apply. Remote work enthusiasts, we respect your passion but stand firm in our ways.

Gaia exists as a transformational network to empower a global conscious community.

Gaia (Nasdaq: GAIA) is a publicly traded company in Louisville, Colorado. We offer global video streaming of over 8,000 original series, shows, films, documentaries, and practices for conscious living to our members in over 190 countries. Our vast video library serves as a vessel for the community we seek to empower. We are not a subscription service that streams whatever pays our bills. Our content goes deep into select niches of Seeking Truth, Transformation, Alternative Health and Yoga channels. We often cover subjects that other media companies won’t touch.

We expect you did explore Gaia’s library of original shows, documentaries, and films. If our work on ancient wisdom, who are we, our true history, coverups, and metaphysics resonates, you might be a good fit for Gaia. We seek to hire and inspire employees who embrace our mission to empower a global conscious community, who hope their work empowers our community of inspired members, to be a catalyst of transformation. The best work we do every day is to remember our vision is “to empower the evolution of consciousness.”

The perks of working collaboratively with a team dedicated to sharing this mission include an on-site gym; a beautiful solar-powered campus, complete with hiking and running trails, community garden, and a labyrinth; and an on-site, mostly organic café that serves breakfast and lunch daily including a full-service espresso bar featuring locally roasted coffee.

Full-time employees are offered alternative and traditional medical benefits including preventative coverage; as well as dental, vision, 401K, and life insurance.