Job Description
Initial Posting Date:
04/15/2024
Application Deadline:
04/22/2024
Agency:
Department of Human Services
Salary Range:
$5,409 - $8,372
Position Type:
Employee
Position Title:
Collaborative Disability Determination Unit Manager (Disability Analysis and Adjudication Supervisor 2)
Job Description:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Would you like to use your management and leadership skills to be part of a collaborative team? If so, this position is for you!
We are hiring a Collaborative Disability Determination Unit Manager (Disability Analysis and Adjudication Supervisor 2) to join our team!
In this position, you will manage the day-to-day operations for the Collaborative Disability Determination Unit's (CDDU's) work teams: the Presumptive Medicaid Disability Determination Team (PMDDT), the State Family Pre-SSI/SSDI (SFP) program, the General Assistance program, and the Disability Benefits Liaisons (DBL). You will supervise AS1’s, HSS3's and HSS4’s.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
- When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
- Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
- We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. TheEquity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
- We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
What you need to qualify
Four years of lead work, supervision, or progressively related experience to the class concept.
OR
One year of related experience and a bachelor's degree in a related field
Essential attributes
We are looking for candidates with:
- Experience with medical and/or mental health terminology and records.
- Experience working with confidential and sensitive information.
- Experience with ODHS program areas such as: APD, Self-Sufficiency programs, and Intellectual/Developmental Disabilities.
- Experience collaborating with management teams in planning long- and short-term goals and developing work unit program objectives.
- Experience evaluating team production, quality of work and processing times to meet or exceed performance goals and successes.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance
Aging and Disability Services
As a Collaborative Disability Determination Unit Manager, you will:
- Manage teams in a high-volume, case-processing environment of a technical and administrative nature that supports statewide programs.
- Identify strengths and needs of staff individually and as a group.
- Promote staff development, individually and as a group, to ensure optimal productivity and a cohesive work group.
- Provide a positive work setting with focus on results and an environment that values innovation, production, and customer service.
- Evaluate work units’ performance in the areas of program delivery of services to consumers and ODHS field offices.
- Review unit performance of program delivery of services with input from CDDU managers, ODHS field managers, disability analysts, and Operations and Policy Analysts (OPA).
- Identify training needs and facilitate the planning and implementation of training based on issues that are identified and/or according to feedback from the lead worker.
- Design and implement training for new staff assigned to the unit.
- Assign work to employees to meet agreed-upon goals using subordinate talents and abilities effectively.
- Adjust and control individual and team workflow based on available resources, intake of applications, and expertise of employees.
- Implement long-and short-term team goals and objectives as directed by executive leadership.
- Recommends revisions to program policies/procedures.
- Interpret collective bargaining agreements and ensure all conditions of the SEIU contract are enforced and that rules, regulations, and procedures from DHS are followed.
- Attend management meetings to coordinate goals and strategic initiatives and provide input and recommendations on management proposals.
- Compile and analyze statistical and technical reports to evaluate the quality of services provided.
- Confer with reporting staff and draw conclusions and develops appropriate plans and recommendations for change.
- Use analytical skills and statistical information, respond to requests for information regarding day-to-day business practices.
- Collaborate with multiple divisions within ODHS/OHA, including APD, Self-Sufficiency (SSP), Office of Developmental Disabilities (ODDS) and Client Services (CS). Works with contracted Medical Consultants and Administrative Exam Providers. Routinely works in partnership with these components, focusing on cohesive program goals.
- Answer questions, and explains program policies, procedures, and services to both internal and external groups.
- Maintain good public relations with consumers, APD field offices, District Offices, and SSA.
- Work closely to problem-solve methods for eliminating case errors and make recommendations to field office managers for improving efficiency.
- Ensure staff maintains positive public relations with applicants, elected representatives, and the public. Independently resolves all types of public relations issues.
Working conditions
- Hybrid work optional of half time of 20 hours per week in office and remote work.
- This position may require occasional overnight travel throughout the state providing training, consultation, and review.
- Hours of work may fluctuate based on service needs. Occasional overtime may be required, including evening and weekend work.
- You may interact with a wide range of people including some who have experienced trauma and exhibit challenges in controlling their emotions.
- Responsible for technical staff who have constant exposure to high-volume workload, demanding a high level of accuracy with short deadlines. Workload affects a vulnerable consumer population in need of monetary and medical assistance.
Application instructions & requirements
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
- A cover letter is required. Attach a cover letter that demonstrates how you meet the qualifications and essential attributes for the position.
- Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- Current State of Oregon employees: Apply via your employee Workday account.
- If you are not a current State of Oregon employee, view thisapplication instructional video.
- After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements
- Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- Must possess a valid driver’s license and acceptable driving record or an appropriate form of transportation is required.
Helpful information
- This position is a Management Service supervisory position and is not represented by a union.
- This recruitment may be used to fill future vacancies.
- Have questions about Workday, and want some tips on understanding the state application process? Check out ourOregon job opportunitiespage.
- If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Marina at:Marina.Nieblas@odhs.oregon.gov. Please be sure to include the job requisition number.
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