Sales Support Specialist

Description:

General Purpose

The Sales Support Specialist has a dual responsibility which includes 1) providing quality customer service as part of the customer service team and, 2) providing tactical and strategic assistance to the sales team in an effort to help them to gain new customers while also maintaining current customer base. The Sales Support Specialist will have a solid working knowledge of APPC products and services and will remain current with industry trends. The position involves heavy interaction with sales, operations, suppliers, and customers, and additionally includes responding to customer complaints and queries, and ensuring that all orders are processed accurately and in a timely manner.

Essential Functions

• Answer phones, handle office duties, provide customer service
• Take customer orders via phone. Build and maintain relationships with customers. Educate them on new products and services with the goal to build sales within existing accounts.
• Process orders received via email, fax, and phone into Chempax system and print/prepare paperwork for shipping
• Team Participation
• May be expected to train and/or learn from other members of the team
• Attend and participate in team meetings
• Communicate with other APPC site personnel, sales, operations, etc. via fax, e-mail or phone
• Coordinate with customers, suppliers, carriers and other APPC plants to assist in pick-ups and deliveries
• Create and print labels
• Run/Create reports using various computer systems and software
• Identify inefficiencies and recommend process improvements • Identify, research and resolve customer inquiries on account issues. Accurately gather data regarding account issues while working with other department team members as needed, and appropriately and promptly following up with the customer to proactively resolve the issue. • Identify and assess customers' needs to achieve satisfaction • Recommend potential products or services to management by collecting customer information and analyzing customer needs • Prepare product or service reports by collecting and analyzing customer information
• Provide support to the sales team and customers during the order/sales process.
• Proactive in identifying leads and forwarding them to the sales team
• Additional tasks as assigned.

Supervisory Responsibility: No

Requirements:

Education and Experience

? High school diploma or equivalent required; Associates or Bachelors degree in a similar field required.

? At least two years of related experience required.

Key Competencies

? Excellent verbal and written communication skills.

? Proficient in Microsoft Office Suite or related software

? Ability to operate related office equipment, such as computers, 10-key calculator, and copier.

? Ability to work independently and in a fast-paced environment.

? Ability to anticipate work needs and interact professionally with customers.

? Excellent organizational skills, problem-solving ability and attention to detail.

? Ability to multi-task, prioritize and manage time effectively

? Use of critical and creative thinking to identify and resolve issues with products and orders

? Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products

? Strong work ethic and professional etiquette required at all times when dealing with both internal and external customers

Physical Demands and Work Environment:

• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Frequently required to stand, walk, sit, utilize hand and finger dexterity, talk or hear.
• Occasionally works near moving mechanical parts.
• While performing the duties of this job, the noise level in the work environment is usually quiet; moderate.
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: close vision; color vision; depth perception and ability to adjust focus.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Allegheny Petroleum Products Company is an EEO employer/AA/M/F/Vets/Disability