Job Description

We are a wholesale sinks, quartz, granite supply company located in New Jersey that deal primarily with stone fabricators and kitchen contractors.

We are looking for a sales associate who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates.

A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities

Establish clear client retention goals
Process milestones for the clients and employees to work toward
Promote the value of the product
Promote value through customer experience
Review customer complaints and concerns and seek to improve the customer experience

Requirements and skills

Proven work experience as a Customer Success Manager or similar role is preferred.
Exceptional ability to communicate and foster positive business relationships
Accountability and personal organization are essential
Experience is dealing with stone fabricators is preferred.
Ability to speak Spanish is preferred.

Job Type: Full-time

Pay: $39,183.01 - $89,000.00 per year

Schedule: