Job Description
JOBStronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position. Start your career in public service. DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.The Division of Child Support Services (DCSS) Training & Staff Development is seeking candidates for the position of IT Business Analyst 3 (Instructional Design Specialist). This position allows telework and the selected candidate will not be required to work in Waycross, Ware County. JOIN OUR TEAM!!!
EXAMPLE OF DUTIES
Pay Grade: LUnder broad supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. Supports the user community in the use of functional business tools and support systems. May act as a team or project leader.The Instructional Designer is responsible for designing and developing a variety of instructional and training materials. This individual must be versed in using software, design, and writing skills to achieve the learning goals. The Instructional Designer must demonstrate and utilize effective needs analysis, project management, and materials development to ensure the success of high-quality training development and implementation via eLearning/computer-based learning to an LMS. This individual must stay abreast of best practice and emerging learning, methodologies, technologies, and solutions. Must have the ability to succeed in a fast-paced environment with strong leadership, analytical and communications skills. As an Instructional Designer, you will manage stakeholder relationships regarding instructional design needs. In this role, you will combine your expertise in instructional design and technology to create contextually-rich, objective-driven eLearning or traditional learning experiences and courses that focus on real-world, workplace skills. You will take courses and/or programs from concept to implementation. Responsible for developing and designing curriculum while placing focus on consistency, clarity of content, grammar and sentence structure, medium for delivery, and evaluation of the curriculum once piloted and launched.Role and Responsibilities: Under limited supervision, the Instructional Design Specialist: Analyze, design, develop, and/or update on-demand courses and curricula using Articulate 360, Canva, Adobe Premiere Pro or other eLearning authoring software.Manage the process for the training lifecycle, from initial analysis/inception through completion/delivery and evaluation using ADDIE and/or Agile methodologies on multiple deliverables with aggressive timelines.Design and deliver training as assigned by the Training Manager.Design and develop learning materials for a variety of delivery modalities (eLearning, instructor-led, virtual classroom, etc.).Create learning objectives, design documents, storyboards, scripts, and other learning deliverables.Create and maintain instructional material templates and ensure consistency of information across learning deliverables.Use instructional design expertise to develop effective, engaging, innovative and creative instructional materials that meet audience needs.Edits instructional and supporting materials for grammar, clarity, consistency, and accuracy of content.Designs production of learning objectives in a variety of formats including print, graphics, audio, and video to support online coursework and programs.Engage with cross-functional teams in the organization.Quickly build rapport with stakeholders and learn the business you are supporting.Work with stakeholders and subject matter experts to understand, define, and capture their training requirements and propose appropriate learning strategies that successfully address the needs of the target audience and involve suitable training delivery modalities.Perform needs assessment and audience analysis to determine performance gaps and identify opportunities, priorities, and appropriate training interventions.Conducts necessary research to develop and deliver training programs to employees.Applies project management, communication and problem-solving skills in the design of all training projects to meet aggressive deadlines.Coordinates, publishes, and maintains training courses for the Learning Management Systems (LMS) and/or other content management systems; troubleshoots and solves issues.Conducts pilot testing; compiles and analyzes the evaluation/pilot data. Responsible for reviewing metrics to determine effectiveness of training, satisfaction measurements, and return on investment (ROI).Mentor new team members and guide them on areas, such as instructional design processes/strategies, stakeholder engagement, creativity, etc.Assists the Director and Training Manager with the development of department goals, objectives, policies and procedures in a manner that is consistent with the mission of the department.Provides management with recommendations for training initiatives and best practices.Maintains current knowledge of relevant topics for inclusion in professional learning curriculum.Presents on topics related to instructional and course design at state, regional, or national meetings (as needed).Identify learning, trends, technologies, and platforms that enhance training offerings; assist in building business case for investment and roll-out of new technologies.Develop and manage project plans.Performs other professional responsibilities as assigned.Core Competencies: Ability to demonstrate effective active listening, organizational, planning, critical thinking, and group facilitation skills.Excellent oral, written, presentation, and interpersonal communication skills with diverse audiences.Strong technical and conversational writing skills with experience in writing content for different training methods and varied audiences.Ability to work effectively at multiple levels of the organization and with multiple project teams as well as external stakeholders to design course content and curriculum.Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.Ability to maintain a results-oriented, learning culture.Ability to operate within a confidential environment.Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Ability to work in a challenging environment with multiple competing deadlines.Ability to work with a team and independently at times with accountability for results.Experience in using tools and applications to effectively and efficiently produce desired results.Demonstrated knowledge of adult learning theory and instructional design.Proficient in proofreading and editing.Experience mentoring, coaching and instructing adult learners.Experience in design, layout, and presentation techniques.Strong proficiency in the use of Adobe Suite and/or standard software applications typically used in a corporate office environment.Intermediate to advanced proficiency in MS Office suite.Experience working with Office 365 tools, including SharePoint Online, OneDrive, Team.Ability to travel, less than 10%, throughout Georgia.
SUPPLEMENTAL INFORMATION
For more detailed information about the Georgia Department Human Services https://dhs.georgia.gov/ Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.
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