Job Description
The CS-Key Account Lead is responsible for managing the top Customer Accounts within the Customer Service Function. The CS-Key Account Lead represents Midwest Filtration in servicing our Top Account and serves as the customer's point of contact for fulfilling orders. The CS-Key Account Lead is responsible for relationship building, account planning, problem solving, prioritizing outstanding issues, and ensuring customer satisfaction.
Reports to: Customer Service Supervisor
Supervisory Responsibilities: None
Responsibility:
Perform as the Top Customers’ point-of-contact for all order-related communication from the time that a purchase order is received through customer receipt of finished product.
- Enter customer orders and confirm those orders with each individual customer.
- Establish and maintain positive working relationships with external customers and field sales representatives.
- Coordinates activities between internal functions, including Sales, Finance, Operations and Quality, to ensure customer interests are continually represented and balanced with company requirements.
- Collaborate with Top Customers to gain visibility to their order volumes, through pro-active engagement such as forecasting discussions on a regular basis.
- Identify and help implement measures to improve and continue improving customer satisfaction at the highest level for our Top Accounts.
- Develop and maintain a knowledge base of the evolving products and services.
- Collaborate with Shipping / Logistics Coordinator to ensure orders are shipped when and where requested.
- Provide customer order status internally and externally.
Job Requirement:
- Excellent work ethic, including good attendance, and attention to detail.
- Continually looking for ways to improve personal performance and company procedures.
- Strong communications with customer and team
- Maintains the ability to interact with the team, remaining flexible, proactive, resourceful, and efficient.
- Ability to focus and pay attention to details to handle high mix product portfolio and customer groups.
- Strong Epicor Skills
- Associate degree or Minimum of 7 years Customer Service
Measurement of Effectiveness
- Customer OTD and Scorecards
- Customer Satisfaction
- Response Time
Standard Company Benefits
- Medical
- Dental
- Vision
- Supplemental Life Insurance
- 401K Match (50% of the first 6% of an employee’s payroll contribution)
Company Paid Benefits (at no cost to the employee)
- $25,000 Employee Life Insurance
- Short Term Disability
- Long Term Disability
- Employee Assistance Program
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
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