Job Description
Job Type: Full-time Onsite
Hours: Monday - Friday 8:30 AM - 5:00 PM
What Differentiates Us From Other Companies
- This position is open due to company growth
- Meaningful work-life balance - We do not work after hours, get home for uninterrupted time with family and friends
- We use the #1 CRM - Salesforce
- Casual dress code
- Stocked pantry and fridge
- 1 hour lunch
- Get off work at 4:00 PM every Friday
About us
National Processing is a growing fintech company, providing one of the nation's highest-rated payment processing services. We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 16 years.
Benefits
- We offer a $1000 family ($500 individual) reimbursement for health insurance so you can pick a medical insurance plan designed to fit you and your family’s needs
- We provide a dental, vision, and life insurance plan for all of our employees
- $1,200 Health & Wellness Bonus - Flexible stipend to support a healthy lifestyle (or pay for your phone/utility bills)
- 401k program with company match to help you invest in your future
- Paid parental leave to support you and your family
- 29 paid days off: 14 PTO + 4 Sick Days + 11 Bank Holidays
- 15 WFH days per year
Responsibilities
- Become knowledgeable of National Processing’s solutions and service offerings, including SaaS business solutions, implementation methods, and advanced service offerings
- Manage enterprise customer relationships and become the trusted advisor for the customer to work with
- Monitor customer risk factors and resolve issues to ensure long-term partnership
- Expand current customer accounts through product adoption and increasing our share of the customer’s revenue stream
- Work to ensure customer satisfaction with the National Processing product by anticipating their needs and understanding the overall vision of their company
- Act as liaison between onboarding, support, technical teams, and the customer
- Solve complex client problems leveraging National Processing solutions
- Maintain your own book of high-complexity, high-value client engagements
- Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
Qualifications
- Enterprise CRM experience
- Customer Service experience
- Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
- Advanced prioritization and triage skills
- Great verbal and written skills
- Excellent communication, presentation, and negotiation skills
- Self-driven, motivated, and results-oriented
- You have a proven ability to scope, plan, and manage cross-functional projects
Job Type: Full-time
Benefits:
- 401(k) 6% Match
- Dental insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Orem, UT 84057: Relocate before starting work (Required)
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob