Enterprise Customer Success Manager

National Processing LLC
Orem, UT 84057 (Timpview a…
15 days ago

Job Description

Job Type: Full-time Onsite

Hours: Monday - Friday 8:30 AM - 5:00 PM

What Differentiates Us From Other Companies

  • This position is open due to company growth
  • Meaningful work-life balance - We do not work after hours, get home for uninterrupted time with family and friends
  • We use the #1 CRM - Salesforce
  • Casual dress code
  • Stocked pantry and fridge
  • 1 hour lunch
  • Get off work at 4:00 PM every Friday

About us

National Processing is a growing fintech company, providing one of the nation's highest-rated payment processing services. We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 16 years.

Benefits

  • We offer a $1000 family ($500 individual) reimbursement for health insurance so you can pick a medical insurance plan designed to fit you and your family’s needs
  • We provide a dental, vision, and life insurance plan for all of our employees
  • $1,200 Health & Wellness Bonus - Flexible stipend to support a healthy lifestyle (or pay for your phone/utility bills)
  • 401k program with company match to help you invest in your future
  • Paid parental leave to support you and your family
  • 29 paid days off: 14 PTO + 4 Sick Days + 11 Bank Holidays
  • 15 WFH days per year

Responsibilities

  • Become knowledgeable of National Processing’s solutions and service offerings, including SaaS business solutions, implementation methods, and advanced service offerings
  • Manage enterprise customer relationships and become the trusted advisor for the customer to work with
  • Monitor customer risk factors and resolve issues to ensure long-term partnership
  • Expand current customer accounts through product adoption and increasing our share of the customer’s revenue stream
  • Work to ensure customer satisfaction with the National Processing product by anticipating their needs and understanding the overall vision of their company
  • Act as liaison between onboarding, support, technical teams, and the customer
  • Solve complex client problems leveraging National Processing solutions
  • Maintain your own book of high-complexity, high-value client engagements
  • Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation

Qualifications

  • Enterprise CRM experience
  • Customer Service experience
  • Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
  • Advanced prioritization and triage skills
  • Great verbal and written skills
  • Excellent communication, presentation, and negotiation skills
  • Self-driven, motivated, and results-oriented
  • You have a proven ability to scope, plan, and manage cross-functional projects

Job Type: Full-time

Benefits:

  • 401(k) 6% Match
  • Dental insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Schedule:

  • Monday to Friday

Ability to Relocate:

  • Orem, UT 84057: Relocate before starting work (Required)

Work Location: In person

Visit Original Source:

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