Company Overview

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020 – Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.

Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine.

Summary

As a Living (Leasing) Consultant, you are the primary point of contact for all prospective residents and will play a critical role in ensuring all prospective and existing residents feel welcome at Capital Square’s properties. This Living (Leasing) Consultant position is responsible for coordinating the community’s marketing, leasing and renewal strategies to achieve occupancy, revenue and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease and securing resident lease renewals.

Primary Responsibilities

• Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening and criminal background checks
• Prepares the lease and move-in package, ensuring a smooth resident move-in and lease signing
• Inspects apartments prior to resident move-in, ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results
• Develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy
• Uses the on-site property management software (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, critical demographic information, etc. about existing and future residents
• Responds quickly and courteously to resident and Capital Square concerns and questions, taking prompt action to solve problems

Knowledge and Skills Requirements

• School or GED (General Education Diploma)
• Previous leasing experience a plus
• Excellent organizational skills and customer service mindset
• Strong computer technology skills with basic knowledge of MS Office Suite
• Yardi/Yardi Voyager experience a plus
• A valid driver’s license may be required
• A positive, motivating and team-oriented attitude
• A desire to exceed in a very competitive environment

Work Hours

Will normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property).

Work Location

Onsite at our properties. Team members work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous.