Analytics & Business Intelligence Specialist 3 or Senior

This is a multi-level posting. Candidates may be considered for any of the posted levels, depending on their level of experience and depth of expertise. 

This position is responsible for providing leadership and technical deliverables in the design, development, testing, documentation, and implementation of system enhancements or new application development; leading the technical team and internal users in the identification of areas of application improvement; providing direction for methodology and process improvement initiatives; ensuring adherence by the team to team and organizational standards in day-to-day work; and providing support to users of the application.

Lead the evaluation of user requests or design specifications for new or modified application functionality and estimate efforts required. Analyze, design, code, test, document, implement and maintain application changes. (35-70%) Lead the effort to provide technical support to system owners as well as other information technology groups to help ensure effectiveness of information technology systems in enabling Northern Natural Gas customers to conduct day-to-day businesses. The support includes, but is not limited to, answering customer questions, interpreting system functionalities, completing data requests, making emergency fixes and performing other critical support functions. (10-30%) Lead the effort to collaborate with end users to analyze and develop business requirements for business application enhancements and problem resolutions. (10-25%) Provide guidance and direction to team members as necessary in the completion of assigned projects. (5-20%) Participate in on-call rotation, including after hour and weekend support. (0-20%) Provide technical input to assist in development of project planning. (5%-10 %) Perform additional responsibilities as requested or assigned. (5-10%) Communications / Contacts Internal - IT management and staff; other Northern Natural Gas organizational groups External - Suppliers of products and services

Bachelor's degree in information systems, computer science or related technical field; or equivalent work experience. (Typically six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) Six years or more of demonstrated experience in business analyst, programmer analyst and/or systems analyst role. Job-related experience (from options below) Knowledge of the gas industry is a plus. Experience with project methodologies including project management tools, estimating, and documentation of requirements, use cases and test plans. Effective oral and written communications skills, including presentation, training and interpersonal skills. Effective analytical, problem solving and decision-making skills. Ability to prioritize and handle multiple tasks and projects concurrently. Employees must be able to perform the essential functions of the position, with or without an accommodation. We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.