Senior DevOps Systems Engineer II

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity:

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

We are seeking an AzureDevOps Systems Engineer to work on our Azure DevOps Services and GitHub Enterprise Cloud platforms. This strategic role combines technical expertise in DevOps practicesand Agile methodology implementation. As an AzureDevOps Systems Engineer, you will play an important role in ensuring that our software development projects are delivered on time, within budget, and meet the needs of our customers. You will work closely with cross-functional teams, including application development, information security, quality assurance, and operations, to evaluate and translate complex business needs into scalable technical solutions.

This position requires hands-on process development and implementation within a fast-moving, agile group that interacts with and supports research and development activities in the enterprise. The unifying characteristics of the position are a well-grounded, hands-on understanding of the Software Development Lifecycle including best practices around Software Quality Assurance, an understanding of systems integration and automation, an eagerness to learn quickly, develop robust support models in an agile/flexible manner, and apply new technologies and services.

You will be responsible for standardizing development workflows, implementing enterprise-wide policies, and establishing scalable DevOps practices that align with Agile principles. You will play a key role in the design and implementation of our CI/CD infrastructure while ensuring platform security, compliance, and optimal utilization across the organization.

A deep motivation to work with and enable cutting-edge on-prem, cloud-based, and cloud-native projects, ability to work independently to meet deadlines, outstanding customer service skills, and the ability to help teams and projects successfully accomplish their objectives is a must. Ideal candidates thrive on variety and innovation in their daily work, on interaction with customers who are world-renowned leaders in their fields and working with a wide range of technologies in a decentralized non-standard environment.

Principal Duties and Responsibilities:

Platform Engineering

• Serve as a platform specialist for Azure DevOps Services and/or GitHub Enterprise Cloud platforms

• Develop and maintain CI/CD pipelines for various application types

• Assist in platform capacity management, licensing, and resource optimization

• Design and implement Git workflows aligned with GitFlow and/or GitHub Flow

Continuous Improvement

• Guide teams in implementing Agile practices within DevOps workflows

• Establish metrics and KPIs for measuring DevOps effectiveness

• Create and maintain documentation for platform best practices

• Evaluate and integrate new tools and technologies

• Optimize deployment processes and reduce cycle times

Team Support and Training

• Provide technical mentorship and guidance to development teams

• Conduct training sessions on platform tools and best practices

• Support teams in troubleshooting pipeline and deployment issues

• Create self-service capabilities and documentation

• Participate in on-call rotation for platform support

Stakeholder Management

• Collaborate with cross-functional teams including development, security, and operations

• Participate in architecture and design discussions

• Present platform updates and metrics to leadership

• Manage vendor relationships and platform integrations

• Provide regular status updates on platform initiatives

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position requires occasional local travel to MGB sites, vendors, and/or conferences

• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

• Normal office working conditions. The noise level in the work environment is quiet to moderate.

• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision, distance vision and depth perception.

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or a related technical field

• 3+ Years of hands-on experience with DevOps practices and tools

• Experience with Azure DevOps Services and/or GitHub Enterprise Cloud

• Working experience of CI/CD principles and implementation

• Working knowledge of version control systems (Git/TFVC)

• Good scripting abilities in at least one language (PowerShell, Python, or Bash)

• Working experience with containerization using Docker

• Familiarity with managed Kubernetes environments (OpenShift, AKS)

• Familiarity with Infrastructure as Code concepts

• Strong grasp of Agile, SDLC and DevOps principles and practices

Skills/Abilities/Competencies:

• Experience with GitOps workflows and implementations

• Knowledge of security and compliance frameworks

• Experience with monitoring and observability tools

• Ability to translate complex requirements into technical solutions

• Strong debugging and problem resolution skills

• Capacity to balance competing priorities and deadlines

• Experience in incident response and resolution, Customer service orientation with internal teams

• Excellence in written and verbal communication, Strong presentation and documentation skills

• Ability to conduct effective technical training sessions

• Strong team collaboration and mentorship abilities

• Ability to influence without direct authority

• Experience in leading cross-functional projects

Ways to Stand Out of The Crowd

• Develop custom Azure DevOps pipeline templates and/or resusable GitHub Actions

• Document and share best practices through knowledge bases

• Implement GitOps practices using tools like ArgoCD or Flux

• Develop custom tools or scripts that enhance release automation

• Professional Certifications (any of the following are desirable)

o Azure DevOps Engineer/Developer/Administrator/Solutions Architect

o GitHub Administrator/Actions/Advanced Security/Copilot

o AWS Cloud DevOps Engineer/Cloud Engineer/Software Development Engineer/Solution Architect

o Red Hat Certified OpenShift Application Developer/Administrator/Automation and Integration

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.