Job Description
At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
The Inside Sales Representative in our Burnaby Fire Protection location will be responsible for providing superior customer service to customers over the phone or in person. Responsibilities include assessing the customer needs promptly and efficiently, making product recommendations, providing accurate information regarding the product details, taking sales orders and ensuring that delivery times and information are recorded accurately to ensure that we exceed the customers’ expectations.
What’s in it for you?
- Regular business hours Monday to Friday
- Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
- Career development and training opportunities
- Life insurance, disability and wellness program
- Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
- Paid vacation and sick time and day off on your birthday!
- Bonus programs that include annual performance and profit sharing
- Employee discounts on top brands of plumbing and HVAC/R products
- Education reimbursement for employees
- Employee referral program
- Safety shoe reimbursement
What you will do:
- Completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders;
- Accurately enter quotations and orders into the system;
- Processes orders to completion and verifies with a generated computer ticket to ensure acceptance of the order.
- Confirms details of delivery according to scheduled times and commitment dates.
- Verifies all items are available for the customer as scheduled and obtains stocking information off the system to determine causes for discrepancies.
- Ensure customers are provided with accurate pricing, inventory, and delivery information;
- Required to make sales calls to new and existing customers to maintain relationships and to cultivate additional business;
- Preparing quotations and process orders on behalf of outside sales staff;
- Responding to customers requests and inquiries in a timely manner;
- Responsible for achieving sales targets and objectives as set by manager;
- Required to understand customer needs and promote and up sell products and offer product knowledge to customers
- Adheres to company safety policies and regulations;
- Shipping & receiving duties as required
What you will bring:
- A minimum of three (3) to five (5) years experience in a similar role, preferably within a wholesale distribution environment
- Must have strong computer skills, knowledge of MS Office & AS400 system, or something similar.
- High level of commitment to exceptional customer service; establish and maintain effective relationships with customers
- Knowledgeable of industry products;
- Must have excellent telephone skills.
- Strong negotiation skills with both external and internal groups is required
- Demonstrated initiative with the ability to work in a collaborative team based environment;
- Willingness to complete any tasks given within a timely matter
- Highly organized in prioritizing work and multi-tasking;
- Purchasing experience / Vendor relations
Salary Range: $60,000 - $70,000
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
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