Job Description
BASIC FUNCTION: To support the companys sales goals through effective sales techniques and exceptional customer serviceRESPONSIBILITIES:
Establish, grow and maintain effective relationships with assigned accounts
Answer incoming sales calls, written inquiries, and inbound requests
Develop and maintain relationships with special events clients
Utilize all available tools to gain leads; i.e. Salesforce, local neighborhood, local journals, referrals, etc.
Present company products and services to both current and prospective clients
Prepare price quotes to new and existing clients
Attend networking and industry events to help promote the AFR brand
Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.)
Assist in Collections efforts for all assigned Special Events Accounts
Resolve any customer concerns in an expeditious and tactful manner (negotiation skills are always a bonus)
Review and report complaints received from customers and recommend corrective action to management
Collaborate with the inside sales team (Event Sales Consultant). Work together to meet monthly sales goals.
Provide excellent customer service in person, over the phone and over email, to ensure happy, and return customers.
Identify and research potential sales leads to visit, along with leads generated by inside sales team.
Conduct 40 pre-planned in person meetings with existing and potential clients every month (10/week), recorded with notes in CRM, with future tasks indicated for follow up.
Create a 12-month business plan, with core objectives and quarterly initiatives to follow throughout the year in order to meet minimum level of in-person meetings, networking events, and maximize market share.
Entering information related to potential leads and existing clients
Create presentations for clients individual event needs, as well as in-person meetings.
Help clients design their event using furniture, and suggest alternative options based on theme, budget, availability, and style.
Communicate rental policies to clients. Manage client expectations with clear and consistent communication.
Attend all Sales/Ops weekly meetings
Attend 3-5 Networking Events per month
Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.
Assist in communication with clients related to aging and billing.
SKILLS:
Excellent oral and written communication and presentation skills
Solid computer skills (Salesforce & Microsoft knowledge preferred)
Customer service, interpersonal and negotiation skills
Organization, planning and time management skills
Stellar networking skills
Excels in new account business development
Experience in sales calls and in-person presentations
EDUCATION/TRAINING: Bachelors degree or equivalent
EXPERIENCE: Two or more years of outside sales success
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