Job Description
Location: Laval, PQHow You Will Make an Impact?
The position is responsible for providing customer support at all levels that exceeds customer expectations. This role will closely interface with Regional Sales Managers and with the distributor network. The successful candidate will have demonstrated strong customer service skills, as well as strong computer skills, including Word, Excel and Outlook.
The Nuts and Bolts
1. Make outbound phone calls to new leads, previous leads and existing customers. Focus is on turning these leads into sales opportunities by following-up on their past and current inquiries.
2. Receive inbound phone calls from new leads and existing customers and to convert those leads into sales opportunities
3. Answer phone calls in a timely manner; return calls promptly
4. Work closely with Regional Sales Managers (RSMs), distributor network and customers to provide customer support on all levels
5. Process quotes in a timely manner
6. Log and process sales through the order entry process
7. Respond promptly and process quickly all cancellations, credit memos change orders, manual invoices and customer complaints
8. Address customer complaints courteously & professionally
9. Coordinate with manufacturing and shipping departments to meet customer needs
10. Other duties as assigned
Required Credentials
- Sales and customer service experience, a plus
- Ability to work overtime on a regular basis to meet customer demand
- Excellent phone and communication skills
- Strong follow-up and follow-through skills
- Bilingual in French/English
- Four-year degree, preferred
- Truck van body construction knowledge, a plus
- Excellent computer skills, especially Word, Excel and Outlook
- AS400 or JD Edwards experience, a plus
Working in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
How We Make an Impact
As the largest truck body builder in North America, Morgan/ Transit Truck Body LLC is proud to produce, deliver, and service quality products. With a foundation built on innovative design and quality construction, Morgan/Transit has experienced tremendous growth. In addition to dry freight truck bodies, Morgan/ Transit specializes in satisfying unique and custom truck body needs, including electric vehicles, mobile service units, and refrigerated products, serving farmers, ranchers, contractors, landscapers, equipment and material haulers, and more!
Our shared values are the foundation upon which Morgan / Transit does business:
- Appreciating the people who make our success possible.
- Acting with integrity in all we do.
- Delivering results for our customers.
- Bringing an unbridled passion for our products.
We offer big company perks with small company culture:
- Comprehensive benefits package including Medical, Dental, Vision, and Life
- Group Pension Plan with Company Match
- Tuition Reimbursement
- Paid holidays and increasing vacation time with years of service
- Generous Footwear, Eyewear, and Safety Equipment Discount Program
- Paid Job and Leadership Development training
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Whether you are just beginning your career or taking the “next step,” please visit our careers page -https://www.morgancorp.com/careers.
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